I have an HP desktop running XP Media Ctr (SP3), my mom has a Dell desktop running XP Media Ctr (SP3). I
We've both been using Iolo System Mechanic Professional for over a year (it has 3 licenses) , but we had Norton 360 before that, (also 3 licenses) so we was only using the diagnostic stuff, not the firewall & antivirus components.
I renewed our SysMechPro about a month ago about the same time 360 expired...so rather than pony up $80 to renew 360, we removed it & installed the full SysMechPro package (updated to v9.5). BTW, I used the 3rd SysMech 'seat' on my office laptop, but that is/will always be diagnostics/repair only;It is FINE...no problems...making me think the prob below has to be w/the firewall or antivirus components.
SysMech scans & updates automatically, so sometimes you see "you must reboot your computer to complete your repairs. I got that Wed night, and shut down completely. My mom always shuts down.
Low and behold, Thursday morning...BOTH OF OUR COMPUTERS ARE CRASHED!!! Mine is caught in a rebooting loop (but get BSOD when I hit "disable auto-restart", hers goes right to SAME BSOC that say "serious damage...blah blah...preventing..blah blah...restart"...then some error codes:
0x0000007B (0XBA4C3524, 0X0000034, 0X0000000) I think this means there's no driver for my hard drive or something
We can't start in safemode (or anything). I have a PowerSuite recovery disc...it says it can't find windows. I CAN get to my disc via a Winernals program, so I think I can pullout my docs/photos.
And I called Iolo, and they gave me these instructions:
Boot from windows cd and wait for the main setup menu.
Press R to enter recovery console.
Choose 1 as seen below and enter the admin pw.
Then type this command:
ren atapi.sys atapi.old
Get message 1 file expanded
(btw, how do I do those 3 'lines'; all together (they DO say "..this command" [singular] Or do I do them one at a time with "enter" after each one?)
I'll certainly try that, but my god...Iolo tried to say it must have been a virus or something. HUH? My 84 yo mother & I really don't surf the same sites, and the fact that they both crashed THE SAME FRIGGEN DAY, THE SAME FRIGGEN WAY has to signal it's the program's fault.
Did this happen to anyone else? Do you think that fix looks good?
Edited by deandome, 09 April 2010 - 01:30 PM.