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exe's don't run; file associations lost; explorer trouble


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9 replies to this topic

#1 steves

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Posted 20 September 2005 - 12:46 PM

Please see the following hijack this log.
Windows XP SP2 system has all desktop icons changed to .lnk files. Executeables will not run. File associations are lost.

I appreciate any help you can give on these problems.
Thank you in advance,

Steve S.

Logfile of HijackThis v1.99.1
Scan saved at 12:17:46 PM, on 9/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\SYSTEM32\cmd.exe
C:\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://smbusiness.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.netscape.com/"); (C:\Program Files\Netscape\Users\david_r_famiglietti\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {A08B8125-1F9E-481D-E6DC-1B6477AB18E7} - C:\WINDOWS\system32\zkamz.dll (file missing)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .avi: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npavi32.dll
O12 - Plugin for .wmv: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npdsplay.dll
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\System32\HPHipm09.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

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#2 JG427

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Posted 25 September 2005 - 09:29 PM

Hi, steves.

Let's see if you can run some file association fixes.
Download all fixes from http://www.dougknox.com/xp/file_assoc.htm

You will need to unzip them. If that file association is broken, download the zip folder association first. It's not in a zip.

Download, unzip and double click to install these two:
EXE File Association Fix
ICO File Association Fix

Answer yes to the prompt that should open to merge it into the registry.
If the .reg association is also broken, try this:

Right click any empty area of the taskbar at the bottom of your desktop,
choose taskmanager.
In taskmanager, click File > New Task (Run)
Type in regedit, click ok
In Registry Editor, click File > import
Navigate to the .reg fix file, highlight it and click ok
It should be added to the registry.
Repeat with the second .reg fix

Any luck with these fixes?
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#3 steves

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Posted 26 September 2005 - 07:58 AM

JG427,
Thanks for looking at my log file.
No luck on the registry fixes. They did run successfully, but on a reboot everything is back to .lnk and file associations gone. When I reboot the PC before windows loads the desktop, a OK only window appears with three machine code characters. My only choice is OK.

Ewido found
Spyware.Hijacker.Generic
TrojanDownloader.Breadupdate.d
Spyware.JKSearch
Spyware.CoolwebSearch
Spyware.Websearch
Spyware.BrowserAid

#4 JG427

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Posted 26 September 2005 - 09:36 AM

steves, not much showed up in your hijackthis log.
After you run the .reg fixes, the file associations are fixed until you reboot, is that correct?

Let's run cwshredder to clean up the files ewido found.

Download CWShredder
Close all open browsers and windows.
Open CWShredder and click on fix to run
It will remove all bad files found, click next then exit.

RootkitRevealer may show if hidden files are running on your system.

Please download RootKitRevealer from here:
http://www.sysinternals.com/files/rootkitrevealer.zip
Unzip it to the desktop, run it, and click Scan. This will generate a log file; please post the entire contents of the log file here for me to see.

Please run ewido again and post the report.
Open Ewido and click on the Scanner button in the left menu, then click on complete system scan.
When ewido finds something, it will pop up a notification.
Select "clean" and check the boxes "Perform action with all infections" and "Create encrypted backup" before clicking on ok.
When the scan finishes, click on "Save Report".

Post the report from ewido.
It's located in the folder at C:\Program Files\ewido\security suite\Reports.

Scan with hijackthis and post a fresh log along with the reports from ewido and rootkitrevealer.
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#5 steves

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Posted 26 September 2005 - 01:56 PM

JG427,
Please see logs and reports below.
Thanks,

Steve S.

HJT Log:
Logfile of HijackThis v1.99.1
Scan saved at 2:47:29 PM, on 9/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://smbusiness.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.netscape.com/"); (C:\Program Files\Netscape\Users\david_r_famiglietti\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {A08B8125-1F9E-481D-E6DC-1B6477AB18E7} - C:\WINDOWS\system32\zkamz.dll (file missing)
O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .avi: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npavi32.dll
O12 - Plugin for .wmv: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npdsplay.dll
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: CWShredder Service - InterMute, Inc. - D:\CWShredder.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\System32\HPHipm09.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe



RootKit Report:
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP296\A0052699.bk1 9/26/2005 1:54 PM 4.00 MB Hidden from Windows API.
C:\System Volume Information\catalog.wci\00010001.ci 9/26/2005 2:06 PM 28.00 KB Hidden from Windows API.
C:\System Volume Information\catalog.wci\00010001.dir 9/26/2005 2:06 PM 514 bytes Hidden from Windows API.
C:\System Volume Information\catalog.wci\CiFLfffc.000 9/26/2005 2:06 PM 240 bytes Hidden from Windows API.
C:\System Volume Information\catalog.wci\CiFLfffc.001 9/26/2005 2:06 PM 64.00 KB Hidden from Windows API.
C:\System Volume Information\catalog.wci\CiFLfffc.002 9/26/2005 2:06 PM 64.00 KB Hidden from Windows API.
C:\System Volume Information\catalog.wci\CiFLfffd.000 9/26/2005 11:59 AM 240 bytes Visible in Windows API, but not in MFT or directory index.
C:\System Volume Information\catalog.wci\CiFLfffd.001 9/26/2005 11:59 AM 64.00 KB Visible in Windows API, but not in MFT or directory index.
C:\System Volume Information\catalog.wci\CiFLfffd.002 9/26/2005 11:59 AM 64.00 KB Visible in Windows API, but not in MFT or directory index.
C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb 9/26/2005 1:56 PM 64.00 KB Visible in Windows API, but not in MFT or directory index.

Ewido Log:
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 2:46:17 PM, 9/26/2005
+ Report-Checksum: 3D3388EE

+ Scan result:

No infected objects found.


::Report End

#6 steves

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Posted 26 September 2005 - 02:07 PM

JG427,

Also CWShredder fixed the CWS.Look2Me.

#7 JG427

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Posted 26 September 2005 - 03:20 PM

I don't see any malware in your logs that would cause this.

Download the LNK (Shortcut) File Association Fix from
http://www.dougknox.com/xp/file_assoc.htm

Before running it, first shut down Ad-Watch from adaware se.
It may be blocking the registry changes or changing them back at startup.
I don't use ad-watch, but you should be able to change the preferences so that it does not start at startup, at least long enough to see if that's the problem.

Add all three fixes to the registry by double clicking them.
Do your shortcuts and .exe files work now?
Reboot and check again.
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#8 steves

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Posted 26 September 2005 - 08:51 PM

JG427,

It all works! Exe's, file associations, and programs are working.
LNK on shortcuts are gone!
I did disable Ad-Watch.

Thank you!

#9 JG427

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Posted 26 September 2005 - 10:08 PM

Great!

Now the problem is adwatch is turned off.
When you turn it back on, it may ask you to allow the changes we made.
Click to allow and you should be all set.

If it doesn't ask, but instead undoes our fix, right click the adwatch icon in the system tray and change the setting from automatic to active.
Run each .reg fix and choose allow when adwatch asks.


You do have one junk line in the hijackthis log that could be fixed.

Scan with hijackthis and checkmark this line:

O2 - BHO: (no name) - {A08B8125-1F9E-481D-E6DC-1B6477AB18E7} - C:\WINDOWS\system32\zkamz.dll (file missing)

Close all browsers and open windows, except hijackthis, and click fix checked.

Your internet explorer settings should be reset back to default:
Click the start button > control panel > internet settings
Click the programs tab, then click" Reset Web Settings..."
Reset your homepage when you open internet explorer.

How is your system running now?
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#10 JG427

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Posted 10 October 2005 - 08:17 PM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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