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problems with antispyware updating and browser hijacking

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#1 John Comic

John Comic

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Posted 08 April 2010 - 10:45 PM

I run ESET NOD antivirus, Spybot and Malwarebytes on my PC (running XP), all recommended by the shop where I get the beast serviced. Despite running those three protective programs, a bug has gotten into my machine. Here's how I know:

- I can't update Spybot
- I can't get into Spybot's OR Malwarebytes's websites, my browser [Firefox] “can't find them”
- my Google searches are getting hijacked to unrelated undesired locations
- occasionally fake security warnings pop up

So something is pulling nasty tricks but my anti programs can't locate it.

Besides running these things, I have also run Avira, Stinger, and Combofix at other people's recommendation, all to no avail. The IT guys at my office tried to help. Malwarebytes support guy has been contacting me sporadically for weeks. This week I finally took it in to the shop. Just got it back today -- they told me that the updating and browser thwarting was all fixed. But they also admitted that they didn't know where the bug came from, or exactly what it was, or how to stop it from coming back. But as soon as I got it home, ALL the above problems were still there! So either the shop lied to me, or else by the most amazing stupid luck the bug jumped back in off the internet within minutes of me hooking the machine up at home!

I'm on the verge of buying a new computer (which we really can't afford now) as a “solution” to this problem -- hoping that the same mystery bug won't infect IT too! I have banking and income taxes and whatnot that I need to do, and I'm reluctant to do them on a machine that I know is compromised.

Edited by Orange Blossom, 09 April 2010 - 10:54 AM.
Move to AII as no logs posted. ~ OB

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#2 Orange Blossom

Orange Blossom

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Posted 13 May 2010 - 11:52 PM


Please read this topic: http://www.bleepingcomputer.com/forums/t/273628/combofix-usage-questions-help-look-here/ which discusses the use of ComboFix.

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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