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Constant "Bad Image" Errors


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#1 Momemeo

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Posted 08 April 2010 - 09:17 PM

My computer has been acting very weird for abput 3 days. I installed the newest version of Firefox and I began getting error messages of "bad Image." I uninstalled firefox and the messages still occured. I then scanned my computer with Panda Security and MBAM and cleared it of any trojans, viruses, etc. I restarted it and still the messages occured. When I tried to access internet explorer, windows media player and some other programs it would not let me access them. I then had it on safe mode and it shut off itself and when I restarted it a system repair thing came up and started repairing. It then asked did I want to restore the system. I clicked to restore the system and it went back to repairing. It did not ask for a date or anything. it restarted and the messages still popped up. I contacted hp support and they told me to do a system restore and I did it twice and it did not work. I'm hoping someone can help me because I am falling behind in my college studies! Please help me not punch my computer in the face!

BTW, these are some of the names that came on the error message:

mui start menu - bad image
clistart.exe
hpwuschd2.exe
jussched
dpagent
tv agent
qlbctrl.exe
clmls.exe
tsm agent
dvdagent

Here are the names of the dll files that were included:

C:\Windows|System32\eapp3hst32.dll
1q0fntqwi32.dll
tat13anm32.dll
uupqa13aof96r32.dll
5aaxh032.dll
dxva232.dll

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#2 boopme

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Posted 08 April 2010 - 09:46 PM

Hello and welcome it appears there is still some malware there.
I am moving this from Vista to the Am I Infected forum.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Momemeo

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Posted 09 April 2010 - 01:31 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/09/2010 at 02:16 AM

Application Version : 4.35.1002

Core Rules Database Version : 4785
Trace Rules Database Version: 2597

Scan type : Complete Scan
Total Scan Time : 01:57:43

Memory items scanned : 138
Memory threats detected : 0
Registry items scanned : 6650
Registry threats detected : 0
File items scanned : 200724
File threats detected : 58

Adware.Tracking Cookie
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@content.yieldmanager[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@ad.yieldmanager[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@advertising[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@apmebf[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@atdmt[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@content.yieldmanager[3].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@doubleclick[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@fastclick[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@invitemedia[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@mediaplex[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@paypal.112.2o7[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@stats.paypal[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@surveymonkey.122.2o7[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@tacoda[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\carrie@trafficmp[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@ad.yieldmanager[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@adbrite[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@ads.bleepingcomputer[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@ads.gmodules[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@advertising[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@apmebf[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@atdmt[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@bs.serving-sys[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@collective-media[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@content.yieldmanager[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@content.yieldmanager[3].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@doubleclick[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@e-2dj6wdk4kmajefo.stats.esomniture[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@fastclick[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@imrworldwide[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@invitemedia[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@questionmarket[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@revsci[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@sales.liveperson[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@sales.liveperson[3].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@serving-sys[2].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@tacoda[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@trafficmp[1].txt
C:\Users\Carrie\AppData\Roaming\Microsoft\Windows\Cookies\Low\carrie@walmart.112.2o7[1].txt

Trojan.Agent/Gen-Rogue[AV]
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\USERS\CARRIE\APPDATA\LOCAL\AV.EXE

Trojan.Dropper/Gen-NV
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\USERS\CARRIE\APPDATA\LOCAL\MICROSOFT\WINDOWS DEFENDER\MSASCUI.EXE
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\USERS\CARRIE\APPDATA\LOCAL\MSASCUI.EXE
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\USERS\CARRIE\APPDATA\LOCAL\MTG\MSASCUI.EXE
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\USERS\CARRIE\APPDATA\LOCAL\TEMP\MSASCUI.EXE
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\USERS\CARRIE\APPDATA\LOCAL\TEMP\MTG\MSASCUI.EXE
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\USERS\CARRIE\APPDATA\ROAMING\MICROSOFT\WINDOWS\TEMPLATES\MSASCUI.EXE
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\USERS\CARRIE\APPDATA\ROAMING\MICROSOFT\WINDOWS\TEMPLATES\MTG\MSASCUI.EXE

Trojan.Agent/Gen-FakeAlert[Local]
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\USERS\CARRIE\APPDATA\LOCAL\TEMP\WZSE0.TMP\PROGRAM FILES\SIERRA WIRELESS\SWUSBDRIVERS\GENERIC\REMINFS.EXE

Trojan.Agent/Gen-Nullo[QE]
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\1Q0FNTQWI32.DLL
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\5AAXH032.DLL
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\DBNETLIB32.DLL
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\DDRAWEX32.DLL
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\DESKADP32.DLL
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\DXDIAGN32.DLL
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\DXVA232.DLL
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\EAPP3HST32.DLL
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\TAT13ANM32.DLL
C:\SYSTEM VOLUME INFORMATION\SYSTEMRESTORE\FRSTAGING\WINDOWS\SYSWOW64\UUPQA13AOF96R32.DLL

#4 Momemeo

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Posted 09 April 2010 - 04:24 AM

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3970

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

4/9/2010 2:35:57 AM
mbam-log-2010-04-09 (02-35-57).txt

Scan type: Quick scan
Objects scanned: 114333
Time elapsed: 3 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)






Nothing has changed, except the fact that in order to open notepad, mbam, internet explorer or superantispyware I have torepeatedly keep clicking ok in the error box or else nothing will come up.


#5 Momemeo

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Posted 09 April 2010 - 08:57 PM

I restarted my computer and I noticed the messages stopped popping up. Thanks so much! You saved me a lot of money!

#6 boopme

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Posted 09 April 2010 - 09:07 PM

Good then.. we should still run one last scan and then we'll clear off the left overs.

Use Internet Explorer
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Edited by boopme, 09 April 2010 - 09:07 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Momemeo

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Posted 10 April 2010 - 07:48 AM

C:\SwSetup\MSDVD\Data1.cab probably a variant of Win32/Genetik trojan deleted - quarantined
C:\SwSetup\sp43710\Data1.cab probably a variant of Win32/Genetik trojan deleted - quarantined

#8 boopme

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Posted 10 April 2010 - 09:00 AM

Still all good here?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Momemeo

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Posted 10 April 2010 - 11:56 PM

yes, everything is working perfectly!

#10 boopme

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Posted 11 April 2010 - 11:25 AM

Great! Now to clean the ones found in the end of the MBAM scan.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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