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Mandatory survey


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3 replies to this topic

#1 j3super

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Posted 08 April 2010 - 03:45 PM

This is my first post and i am computer literate (to a degree) my daughter has opened a link sent to her on MSN and since then we have had a problem when my wife try to log into face book you get to the loginn screen the up pops a mandatory survey screen about shopping, gucchi handbags and the like, (foutunately she did not fill in survey) it also says that you will not be aloud to proceed until you fill in survey, i can use the rest of the webb just not able to get into facebook. was suugested that i search for face book via google and go in that way rather than desk top same result, then tried going in via google chrome this got me to the log inscreen with the mandatory survey poping up please can anyone tell me how to clean this problem

Have tried restore point unable to complete due to unexpected errors
am running windows vista home edition with service pack 2
norton 360 which has not detected anything
running toshiba laptop , am posting this from a clean(hopefully) desktop

if have missed anything i appologise please be gentle with me

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#2 boopme

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Posted 08 April 2010 - 04:14 PM

Hello and welcome.
I am moving this from Vista to the Am I Infected forum.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 j3super

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Posted 09 April 2010 - 02:48 AM

HAve done everything requeasted please see log below is it that simple?



Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3970

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

09/04/2010 08:34:10
mbam-log-2010-04-09 (08-34-10).txt

Scan type: Quick scan
Objects scanned: 107220
Time elapsed: 5 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\firewall administrating (Worm.Bot.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Start Page (Hijack.Homepage) -> Bad: (http://postarticles.net) Good: (http://www.Google.com/) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Public\infocard.exe (Worm.Bot.Gen) -> Quarantined and deleted successfully.

#4 boopme

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Posted 09 April 2010 - 09:58 AM

Hello, due to the Worm.Bot found and it was in infocard.exe,I want you to read this as it could be important.

One or more of the identified infections is a backdoor trojan/bot.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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