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I need help in the guide titled, "Preparation Guide For... Malware Removal Tools..."


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#1 meer220

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Posted 08 April 2010 - 02:45 PM

Hi,
I need some help with the guide titled, "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help".

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

I'm up to step 8.
I already downloaded GMER and when I double click it. It would automatically do a scan without prompting me (lasting less than 10 seconds) and then I continue with the instructions in the guide: I unchecked 'Sections', 'IAT/EAT', Drives/Partition other than Systemdrive, which is typically C:\, and 'Show All'.
When I clicked "scan" the program just froze on me. I waited for about 5 minutes to see if it was just a lag but then I noticed the clock on the bottom of my computer screen also froze. I had to force the computer to shutdown by holding the power button. I tried GMER again about 2 more times and it froze both times the moment I clicked "scan". Then on the 3rd and 4th try, it scanned but I walked away for about half an hour and when I returned, it appeared to have self terminated. Then my final attempt. The scan finished and I clicked the "save..." button and the program froze on me and again, the clock on my desktop has froze again and I was not able to save the scan report.

Is there an alternative program I can use rather than GMER?

Thanks

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#2 Budapest

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Posted 08 April 2010 - 04:17 PM

If you cannot get GMER to just just post the other logs asked for and explain the problem you had trying to run GMER.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 meer220

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Posted 08 April 2010 - 04:59 PM

Thanks! I was worried because it seems that it's a scan I shouldn't leave out but I'll be as thorough as I can be in my help thread.

#4 Orange Blossom

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Posted 09 April 2010 - 11:04 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/308195/registrydefender-popup-redirected-websites-and-perhaps-residual-virtumonde-files/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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