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Possible Keylogger


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2 replies to this topic

#1 dwp171

dwp171

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  • Gender:Male
  • Location:Virginia
  • Local time:03:34 PM

Posted 08 April 2010 - 11:25 AM

Hi all,

I'm doing tech support for a user who has had her bank account and email account hacked. I haven't been able to find any infections on her computer through Malwarebytes or through looking around (I can usually only find the obvious things). I want to be sure that whatever it is that got her passwords isn't on the computer, though. There may not be an infection at all, but I want to have some experienced eyes take a look.

Before submitting this I ran ccleaner, which removed about 4.5 gb from the temp folders.

Computer:
Sony VAIO
Windows Vista Home Premium
Service pack 2

Thanks in advance for any help you can give me.

DDS.txt:

DDS (Ver_10-03-17.01) - NTFSx86
Run by Kisook at 11:39:01.16 on 2010-04-08
Internet Explorer: 8.0.6001.18904
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2038.667 [GMT -4:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec Endpoint Protection *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Symantec AntiVirus\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Users\Public\SoftRun\NoPhishing\NPNTService.exe
C:\Windows\system32\nPStarterSVC.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\npnj5Agent.exe
C:\Users\Public\SoftRun\NoPhishing\NPM.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Symantec AntiVirus\SmcGui.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\VAIO Camera Utility\VCUServe.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Sony\VAIO Center Access Bar\VCAB.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\acrotray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\Apntex.exe
C:\Users\Public\SoftRun\NoPhishing\NoPhishing.exe
C:\Users\Public\System\ctfmonnpe.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\conime.exe
C:\Windows\Explorer.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10a.exe
C:\Users\Kisook\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Bar = Preserve
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AOL Toolbar Launcher: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol\aol toolbar 4.0\aoltb.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0988.2\msneshellx.dll
BHO: NoPhishing: {d3b071be-7c15-43f6-8348-01efc6092591} - c:\users\kisook\appdata\locallow\softrun\nophishing\NoPhishing.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 4.0\aoltb.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0988.2\msneshellx.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
uRun: [Sidebar] "c:\program files\windows sidebar\sidebar.exe" /autoRun
uRun: [NoPhishing] c:\users\public\softrun\nophishing\NPUT.exe -s
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRunOnce: [<NO NAME>] c:\program files\internet explorer\iexplore.exe http://www.symantec.com/techsupp/servlet/P...000097.000001cf
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [VAIOCameraUtility] "c:\program files\sony\vaio camera utility\VCUServe.exe"
mRun: [ISBMgr.exe] "c:\program files\sony\isb utility\ISBMgr.exe"
mRun: [VAIO Center Access Bar] "c:\program files\sony\vaio center access bar\VCAB.exe"
mRun: [VAIOSecurity] "c:\program files\sony\vaio security center\VSC.exe" 1
mRun: [HncUpdate] c:\windows\system32\HncUpdate.exe /A
mRun: [LELA] "c:\program files\linksys\linksys easylink advisor\Linksys EasyLink Advisor.exe" /minimized
mRun: [Acrobat Assistant 7.0] "c:\program files\adobe\acrobat 7.0\distillr\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1042-0000-ba7e-100000000002}\SC_Acrobat.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 4.0\aoltb.dll
Trusted Zone: arumin.co.kr
Trusted Zone: goodi.com
Trusted Zone: khu.ac.kr\www
Trusted Zone: shinhan.com
Trusted Zone: shinhancard.com
Trusted Zone: khu.ac.kr\www
DPF: {124250DD-E2CC-4B5B-AE7E-C9AC8A11DF43} - hxxp://datacasting.godpia.com/data/2003/ebook1/StreamNote2.cab
DPF: {1B5EE264-CCAB-48A4-B8DA-04D4BB004CC3} - hxxp://203.237.168.31:8080/SmuIsWeb/MiPlatform/MIUPDATER/MiUpdater310-20070313_1240.cab
DPF: {1D4FC3AF-3253-43A4-B346-5D1198D1EB8E} - hxxp://img.shinhan.com/rib/common/INISWebPlus/INISWebPlus10.cab
DPF: {286A75C3-11FB-4FB4-AC4A-4DD1B0750050} - hxxp://img.shinhan.com/initech/plugin/new6106/down/INIS60.cab
DPF: {39461460-2552-4D51-A062-3AB6A7B902E9} - hxxp://img.shinhan.com/shttp/install/down/INIS70.cab
DPF: {39FC0CF9-86F3-4502-B773-D16706EDEC83} - hxxp://img.shinhan.com/rib/common/keyStroke/SoftCamp/403125/SCSK4_VISTA.cab
DPF: {51B1D5ED-67DC-43F0-A3F8-8502F1A5E404} - hxxp://update.nprotect.net/nprotect2007/shinhan/npstarter.cab
DPF: {6531D99C-0D0E-4293-B3CB-A3E1D0D41847} - hxxp://aspglobal.ahnlab.com/asp/cab/AhnASP.cab
DPF: {66413DC2-F891-40BC-822D-B7EEC8ADC281} - hxxp://img.shinhan.com/rib/common/ProWorksGrid_78.cab
DPF: {6C46D0C1-1B3C-4D1E-AB6C-3ADEA4D86346} - hxxp://fx.hauri.net/HProduct/livesuite/shinhan/CLIENT/LiveSuiteVT/web/HLiveRobotVT.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FA8D5F7-7CBA-46D4-9568-68D70C5280E8} - hxxp://www.nophishing.co.kr/softrun/SH02/SRNPSH.cab
DPF: {95A57FEB-0909-4FEA-B819-63DA7C4D9E1E} - hxxp://img.shinhan.com/rib/ko/print/PrintmadeActiveX.cab
DPF: {99991304-9999-1000-8000-080009AC61A9} - hxxp://bang.khu.ac.kr/pb/hjis2/PBRun9/PBRun9.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D923AE0C-190D-4EDF-B07A-76AC571FBFD4} - hxxp://img.shinhan.com/rib/common/keyStroke/SoftCamp/40303/SCSKEX.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EA0995BF-45DD-4DB0-ADD5-A39C37397841} - hxxp://img.shinhan.com/rib/common/TrustSite/vista/ShbAutoTrustSiteX.cab
Handler: s-http - {D37E6C5F-1C0F-47C0-A3B6-403EEC555402} - c:\program files\initech\shttp\InitechSHTTPInterface.10118.dll
Name-Space Handler: http\s-http - {D37E6C5F-1C0F-47C0-A3B6-403EEC555402} - c:\program files\initech\shttp\InitechSHTTPInterface.10118.dll
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll

============= SERVICES / DRIVERS ===============

R2 MSSQL$VAIO_VEDB;SQL Server (VAIO_VEDB);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2009-5-27 29262680]
R2 NoPhishing;NoPhishing;c:\users\public\softrun\nophishing\npntservice --> c:\users\public\softrun\nophishing\NPNTService [?]
R2 nPStarterSVC;nProtect Starter;c:\windows\system32\npstartersvc.exe [2007-2-1 249856]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-1-3 11032]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec antivirus\Rtvscan.exe [2009-5-12 2440632]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-4-6 102448]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-4-8 38224]
R3 R5U870FLx86;R5U870 UVC Lower Filter ;c:\windows\system32\drivers\R5U870FLx86.sys [2007-3-30 74240]
R3 R5U870FUx86;R5U870 UVC Upper Filter ;c:\windows\system32\drivers\R5U870FUx86.sys [2007-3-30 43904]
R3 SonyImgF;Sony Image Conversion Filter Driver;c:\windows\system32\drivers\SonyImgF.sys [2007-3-30 30976]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2007-3-30 807424]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-3-29 135664]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-11-18 23888]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-9-11 21504]
S3 ICScsiSV;Image Converter SCSI Service;c:\program files\sony\image converter 3\ICScsiSV.exe [2007-4-14 75952]
S3 IcVzMonLauncher;IcVzMonLauncher;c:\program files\sony\image converter 3\IcVzMonLauncher.exe [2007-4-14 67760]
S3 VAIOMediaPlatform-UCLS-AppServer;VAIO Media Content Collection;c:\program files\sony\vaio media integrated server\UCLS.exe [2007-4-14 745472]
S3 VAIOMediaPlatform-UCLS-HTTP;VAIO Media Content Collection (HTTP);c:\program files\sony\vaio media integrated server\platform\SV_Httpd.exe [2007-4-14 397312]
S3 VAIOMediaPlatform-UCLS-UPnP;VAIO Media Content Collection (UPnP);c:\program files\sony\vaio media integrated server\platform\UPnPFramework.exe [2007-4-14 1089536]

============== File Associations ===============

inifile=%SystemRoot%\System32\NOTEPAD.EXE %1"
scrfile="%1" %*

=============== Created Last 30 ================

2010-04-08 15:13:41 0 d-----w- c:\program files\CCleaner
2010-04-08 15:09:38 0 d-----w- c:\users\kisook\appdata\roaming\Malwarebytes
2010-04-08 15:09:29 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-08 15:09:26 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-08 15:09:26 0 d-----w- c:\programdata\Malwarebytes
2010-04-08 15:09:25 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-08 02:35:45 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-04-08 02:09:40 39536 ----a-w- c:\windows\system32\drivers\AMonLWLH.sys
2010-04-08 02:08:18 0 d-----w- c:\programdata\AhnLab
2010-04-06 19:26:50 91976 ----a-w- c:\windows\system32\drivers\SysPlant.sys
2010-04-06 19:25:57 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-04-06 19:25:57 123952 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-04-06 19:25:57 10563 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-04-06 19:19:58 0 d-----w- c:\program files\Symantec AntiVirus
2010-03-30 20:39:36 0 d-----w- c:\programdata\McAfee
2010-03-29 18:34:42 0 d-----w- c:\programdata\Google
2010-03-11 14:27:18 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-11 14:27:14 411648 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-11 14:27:13 30720 ----a-w- c:\windows\system32\httpapi.dll

==================== Find3M ====================

2010-04-08 02:11:02 51200 ----a-w- c:\windows\inf\infpub.dat
2010-04-08 02:11:02 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-04-08 02:10:40 143360 ----a-w- c:\windows\inf\infstor.dat
2010-04-02 18:36:47 96408 ----a-w- c:\users\kisook\appdata\roaming\GDIPFONTCACHEV1.DAT
2010-02-23 06:39:13 916480 ----a-w- c:\windows\system32\wininet.dll
2010-02-23 06:33:45 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-02-23 06:33:45 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-02-23 04:55:36 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-01-25 12:00:35 471552 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-25 12:00:35 152576 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-25 12:00:35 152064 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-25 12:00:22 471552 ----a-w- c:\windows\system32\secproc.dll
2010-01-25 11:58:52 332288 ----a-w- c:\windows\system32\msdrm.dll
2010-01-25 08:21:20 526336 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-25 08:21:20 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-25 08:21:18 518144 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-25 08:21:18 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-23 09:26:13 2048 ----a-w- c:\windows\system32\tzres.dll
2009-11-17 08:23:18 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-10-08 17:18:34 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2004-10-31 21:05:00 69632 ----a-w- c:\program files\HwpHjDic.dll
2004-10-31 21:05:00 344064 ----a-w- c:\program files\HncInfo.exe
2009-10-16 13:51:53 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 11:40:21.28 ===============

Attached Files



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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,784 posts
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  • Gender:Female
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  • Local time:09:34 PM

Posted 12 April 2010 - 10:00 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#3 myrti

myrti

    Sillyberry


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Posted 19 April 2010 - 10:07 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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Follow BleepingComputer on: Facebook | Twitter | Google+





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