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New here and need some help, can someone point me in the right direction?


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2 replies to this topic

#1 curiousddd

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Posted 07 April 2010 - 11:00 PM

I have spyware I am unable to remove, and I have tried countless tutorials on the matter. I have been to sites where people post their hijackthis log and an admin analyzes it and offers assistance. Can I do that on this site, and if so, what steps do I take? Thanks so much for any help

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#2 Queen-Evie

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Posted 07 April 2010 - 11:41 PM

Hello curiousddd, welcome to Bleeping Computer.

I noticed you found the proper place for your log and have posted it HERE.

You should NOT make further changes to your computer (install/uninstall programs,
use special fix tools, delete files, edit the registry, etc) unless advised by a
HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in
system changes which may not show it the log you already posted. Further, any modifications
you make on your own may cause confusion for the helper assisting you and could complicate the
malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Good luck with your log.

#3 hamluis

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Posted 08 April 2010 - 07:38 AM

To avoid confusion, I am closing this topic. Good luck with your log :thumbsup:.

Louis




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