Posted 07 April 2010 - 10:53 PM
Hello all, and thanks in advance to anyone that would be willing to give their precious time to help a stranger with a computer problem.
The issue: my desktop computer only functions normally in Safe Mode.
The system: Dell Dimension 4600, Windows XP Home Edition, Service Pack 3, Build 2600.xpsp.080413-2111
The symptoms: In normal startup mode, Windows loads VERY slowly. The desktop icons, start menu, and taskbar all load VERY slowly (several minutes). They often freeze and sometimes disappear altogether. In trying to initially determine if there is Malware, I am unable to install SuperSpyware (Error: The system administrator has set policies to prevent this installation). I am the only user of this computer and am an Administrator. In looking at the Event Viewer, there are numerous System and Application errors, especially 10010 and 10005 (DCOM), 7026 (Service Control Manager), 4 (sptd), 20 (Windows Update Agent). In addition, the the Device Manager indicates a problem with the Audio Device (onboard, SoundMAX Integrated Digital Audio). It asks me to reinstall the driver, but does not automatically find it, and I do not have the disc and am unable to find it online. Using Safe Mode with Networking, the system seems to work fine. In Normal mode, overall performance is so spotty that it is terribly difficult and time-consuming to do much of anything.
Origin: These issues began about 2 weeks ago, when I began having problems scanning/printing with my HP Officejet 6110 AIO. I was advised to uninstall the HP software, then uninstall Windows Service Packs 2 and 3, reinstall the HP software, then to reinstall Service Packs 2, and 3, as well as all other available Windows updates. Since uninstalling Service Packs 2 and 3, my system has not been stable. Unfortunately, I did not have a good sytem restore point available, so I have been left trying to work my way through issues one at a time by using MS Knowledge Base articles and various forums. I have finally reached the conclusion that the problems are too numerous and beyond my level of understanding. I am not sure whether the root cause of my issues is Hardware, Software, or if they are Malware-related. As far as I can tell, the system is not using excessive processor resources or memory. From my research, there seem to be many other people that have experienced some, several of these issues.
If anyone has any ideas or instructions for a methodolgical approach to returning the computer to normal operation, any assistance would be greatly appreciated. I am sure that I may have omitted some information that might help during the diagnostic phase. If so, please let me know what else I can provide that would be helpful. Many thanks again for taking the time to have a look!