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Cannot use system restore and all applications are default


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4 replies to this topic

#1 Smithy25

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Posted 07 April 2010 - 08:49 PM

Hi there. Ive recently had a virus which i got rid of using malware anti bytes in safe mode as the software didnt load in normal.

Its done something to my computer though. When i log in and say for example i click mozzilla firefox a window comes up on my screen telling me which application should i use to open firefox.exe and it does this for every exe file i go to open. I also cannot use task manager. When i right click on toolbar the taskmanager is shaded out grey. And i safe mode it says task manager has been disabled by administrator

I wanted to use system restore to see if that resolves my problems so i booted in safe mode and when i go to system restore a window appears saying system restore has been turned off by group policy. To turn on system restore contact domain administrator.

Im using windows vista 32-bit and im the only user in the computer. I would post a malware antibytes log but im
on a mobile device at the moment.

Any help will be greatly appreciated!!

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#2 Broni

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Posted 07 April 2010 - 09:31 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 Smithy25

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Posted 07 April 2010 - 10:10 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!



hi there, ive posted the thread in that section, however i cannot get a dds log, when i run the dds log file it says the logs on my desktop but it isnt

#4 Broni

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Posted 07 April 2010 - 10:17 PM

That's fine. Let the malware guys know about your issue.

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#5 Orange Blossom

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Posted 09 April 2010 - 11:29 AM

Hello,

I see that you posted a logless topic in the log forum here: http://www.bleepingcomputer.com/forums/t/307978/cannot-use-system-restore-and-all-applications-are-default/ Normally, I'd merge the topic here and provide additional instructions and have you create a new topic there once you managed to create some logs. Given the time lapse though, I'll adapt those instructions so you don't lose your place in line.

Since you are unable to run DDS, please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Please post your log as a response to your topic in the log forum.
  • Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply to THIS topic and we will provide further instructions.

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Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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