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Redirect virus


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#1 nspos

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Posted 07 April 2010 - 08:33 PM

hi
from reading your forum, I think I have a fairly common problem: when doing a search, I am getting redirected to other sites. Also, sometimes a new tab will open up without prompting with one of these unsolicited sites. This happened recently (2 months or so ago) and a friend fixed it for me - he put MalwareBytes and Combofix on my computer. I have run both - sorry - before I saw instructions NOT to run combofix! Malwarebytes showed no problems - I have just run it again to be sure, log follows and combofix didn't seem to work - just a green bar scrolling along the screen then nothing. I would appreciate your advice and assistance to get rid of the bugs please! I am using Vista Home Basic with a Firefox browser - I checked and it happens with Internet Explorer as well.
Malwarebytes log:
Malwarebytes' Anti-Malware 1.43
Database version: 3495
Windows 6.0.6000
Internet Explorer 7.0.6000.17037

8/04/2010 11:24:47 AM
mbam-log-2010-04-08 (11-24-47).txt

Scan type: Quick Scan
Objects scanned: 99190
Time elapsed: 9 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Thanks for your time
Nyrelle

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#2 boopme

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Posted 07 April 2010 - 11:14 PM

Hello ,your ComboFix is outdated and now dangerous to use.

ComboFix UNINSTALL
To uninstall ComboFix, press the WINKEY + R keys on your keyboard or go to Posted Image > Run... and in the Open dialog box, type:
ComboFix /Uninstall
  • Posted Image
  • Press OK.
  • Doing this will:[list]
  • Delete ComboFix's related folders and files.
  • Reset the clock settings.
  • Hide file extensions.
  • Hide System/Hidden files.
  • Clear the System Restore cache to prevent possible reinfection.
  • Create a new Restore point.
-- Vista users, users can refer to these instructions: How to Enable Run Command in Vista


Your MBAM is also Outdated.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 07 April 2010 - 11:15 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 nspos

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Posted 08 April 2010 - 12:33 AM

HI again
Thanks so much for your quick advice! After I had sent my first post, I read the preparation guide properly & ran DDS, I will attach the output just in case it's still relevant. I also tried to run EMER but it just seemed to freeze up my computer. I left it for about an hour in case it was processing but it didn't seem to get anywhere & I couldn't do anything else - the mouse was slow to respond, then the screen went black so I turned the computer off.
When I got back onto my computer, I found your reply & started to work through the advice. I downloaded ATF Cleaner ok, but had problems with SuperAntiSpyware - there was a message when I was downloading:' Error 1321 - Windows installer has insufficient privileges to modify this file: C:|Program Files\SuperAntiSpyware\SuperAntiSpyware.exe which had the options abort, retry or to ignore so I ignored it & download finished but then when I tried to run it, I got this message: 'Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.'
I ran the ATF cleaner successfully but cannot use SuperAS.
Also I cannot restart my computer - it closes down & doesn't reopen - I have to cut the power then turn it on manually.
When I got back on just now I did a quick google search & got sent elsewhere so the problem is still there. Any further instructions will be much appreciated!
Nyrelle

Sorry, I can't seem to find where I can attach the Attach file - please advise if you still need it.
Following is the DDS.txt report:

DDS (Ver_10-03-17.01) - NTFSx86
Run by Russo at 11:44:27.75 on Thu 08/04/2010
Internet Explorer: 7.0.6000.17037
Microsoft® Windows Vista™ Home Basic 6.0.6000.0.1252.61.1033.18.1013.160 [GMT 10:00]

AV: avast! antivirus 4.8.1229 [VPS 100407-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}
SP: avast! antivirus 4.8.1229 [VPS 100407-1] *enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

REMOVED DDs Log ~~boopme

Edited by boopme, 08 April 2010 - 09:39 AM.


#4 nspos

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Posted 08 April 2010 - 12:36 AM

Sorry, forgot to mention, I also got rid of Combofix & ran MWB - it didn't find anything wrong. Here is a copy of the log:
Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 6.0.6000
Internet Explorer 7.0.6000.17037

8/04/2010 2:57:15 PM
mbam-log-2010-04-08 (14-57-15).txt

Scan type: Quick scan
Objects scanned: 102141
Time elapsed: 11 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Thanks again.

#5 boopme

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Posted 08 April 2010 - 09:44 AM

Hi, do you still have redirects? I had to remove the DDS log. I lnow you didn't know,but they are to be posted elsewhere. If you are still being rediredted then we will repost it. But first.
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 19 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u19-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 nspos

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Posted 08 April 2010 - 05:33 PM

Thanks again. I have reloaded Java successfully.
Unfortunately the redirect problem still exists.
I tried to download SuperAntiSPyware using run as administrator instructions for Java, but it still didn't work - same error message as before.
Any more suggestions to get rid of the redirect issue muxh appreciated!
Thanks

#7 boopme

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Posted 08 April 2010 - 08:11 PM

Good, now we can repost.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 and not here,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 nspos

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Posted 09 April 2010 - 12:36 AM

Just wondering if I should rerun defogger as I ran it on Thurs & haven't re-enabled yet.
Also should I re-download & re-run DDS or post log from Thurs?
Any suggestions about EMER as it seemed to freeze the computer last time - when it says be patient as it may take some time - would it take longer than an hour - do I just need to give it more time?
Thanks

#9 boopme

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Posted 09 April 2010 - 08:47 AM

Just run DDS only.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 nspos

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Posted 09 April 2010 - 06:27 PM

Thanks - have run DDS & created a new message.
Just wanted to let you know your help is wonderful - delivered in easy steps & language that is straightforward.
I hope we can defeat the virus next!!
Cheers.

#11 boopme

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Posted 09 April 2010 - 08:40 PM

Thank you ,it's appreciated :thumbsup:

Log looks good and we will clean it . All logs are answered even if it's a couple days.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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