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Infected with something - don't know what to do


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#1 dluddeke_1122

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Posted 06 April 2010 - 01:36 PM

I was posting in the "Am I Infected" forum and was referred here. Topic referenced is here: http://www.bleepingcomputer.com/forums/t/305823/antivirus-software-freezes-during-scan-virus/ ~ OB I'm pretty sure I have a virus of some sort, but it seems impossible to find. I have a Dell Inspiron 1525 running Vista. I have Symantec antivirus, Spybot: Search and Destroy, and MBAM. All of which I run pretty regularly. Although it had been quite a while since my last scans when I believe I was infected. I suspect it happened about a week and a half ago when my roommate was using the guest user account. All I know about his activity is that he was using circumventors or proxy servers to get around my parental controls. It started with my computer just running really slow. This developed into temporary freezes during normal operation. Any open programs will stop and say (not responding) meanwhile the hard drive indicator light on the outside of my computer just goes crazy. But if I wait long enough (maybe 10-15 minutes), eventually everything will return to normal for just a few minutes, then it all happens over again. It has also had trouble shutting down properly. It will remain on the logging off screen for over half an hour until I get impatient enough to hold the power button to force the machine off. Recently, it has been getting worse. It seems to be freezing permanently and I have no choice but to hold the power button and shut it off in the middle of whatever I am doing. I have run temp file cleaners like TFC and ATF-Cleaner, rkill, MBAM, and SUPERAntiSpyware as recommended by a helper. MBAM found nothing, SUPER found 130 adware tracking cookies, but their removal has not helped the problem. The last instructions I received from my previous helper were to read steps 6-9 in the Preparation Guide - run DeFogger, DDS, and GMER and to post the logs here. Please help! I don't know what to do next.

During the GMER scan, my computer switched to a blue screen that was only there for a few seconds. All I was able to read was something about Windows shutting down to protect my computer and a memory dump. The screen quickly went black and it restarted normally. Upon start-up I re-opened GMER and ran the scan again. It completed successfully, so the attached log is actually the second attempt at the scan.


DDS (Ver_10-03-17.01) - NTFSx86
Run by davey jones at 13:40:13.77 on Tue 04/06/2010
Internet Explorer: 8.0.6001.18904
MicrosoftĂ Windows Vista˘ Home Premium 6.0.6002.2.1252.1.1033.18.3061.1894 [GMT -4:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Spybot - Search and Destroy *enabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Symantec Endpoint Protection *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AskBarDis\bar\bin\AskService.exe
C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\lxddcoms.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Lexmark 2500 Series\lxddmon.exe
C:\Program Files\Lexmark 2500 Series\lxddamon.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\davey jones\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: []
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [lxddmon.exe] "c:\program files\lexmark 2500 series\lxddmon.exe"
mRun: [lxddamon] "c:\program files\lexmark 2500 series\lxddamon.exe"
mRun: [FaxCenterServer] "c:\program files\lexmark fax solutions\fm3032.exe" /s
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
LSP: c:\windows\system32\wpclsp.dll
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\daveyj~1\appdata\roaming\mozilla\firefox\profiles\nj0bvpc4.default\
FF - prefs.js: browser.startup.homepage - hxxps://universe.chacha.com/start
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-2-17 66632]
R2 ASKService;ASKService;c:\program files\askbardis\bar\bin\AskService.exe [2009-10-9 464264]
R2 ASKUpgrade;ASKUpgrade;c:\program files\askbardis\bar\bin\ASKUpgrade.exe [2009-10-9 234888]
R2 lxdd_device;lxdd_device;c:\windows\system32\lxddcoms.exe -service --> c:\windows\system32\lxddcoms.exe -service [?]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-10-9 1153368]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2009-5-13 2440120]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-3-29 102448]
R3 IntcHdmiAddService;Intel« High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-9-22 112128]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-2-17 12872]
S2 lxddCATSCustConnectService;lxddCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxddserv.exe [2007-5-25 99248]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2009-5-13 23888]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2009-10-11 21504]

=============== Created Last 30 ================

2010-04-06 17:39:18 0 ----a-w- c:\users\davey jones\defogger_reenable
2010-04-01 21:43:27 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2010-04-01 21:42:49 0 d-----w- c:\users\daveyj~1\appdata\roaming\SUPERAntiSpyware.com
2010-04-01 21:42:49 0 d-----w- c:\program files\SUPERAntiSpyware
2010-04-01 21:40:57 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-03-30 00:58:33 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-30 00:58:31 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-30 00:58:31 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-03-29 21:30:16 0 d-sh--w- C:\found.000
2010-03-27 07:24:08 936 ----a-w- c:\windows\system32\SystemIndex.116.gthr
2010-03-27 07:24:08 2 ----a-w- c:\windows\system32\SystemIndex.116.Crwl
2010-03-11 08:01:57 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-11 08:01:54 411648 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-11 08:01:54 30720 ----a-w- c:\windows\system32\httpapi.dll
2010-03-10 22:41:39 3600456 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-03-10 22:41:38 3548216 ----a-w- c:\windows\system32\ntoskrnl.exe

==================== Find3M ====================

2010-02-24 14:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-02-23 06:39:13 916480 ----a-w- c:\windows\system32\wininet.dll
2010-02-23 06:33:45 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-02-23 06:33:45 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-02-23 04:55:36 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-01-25 12:00:35 471552 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-25 12:00:35 152576 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-25 12:00:35 152064 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-25 12:00:22 471552 ----a-w- c:\windows\system32\secproc.dll
2010-01-25 11:58:52 332288 ----a-w- c:\windows\system32\msdrm.dll
2010-01-25 08:21:20 526336 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-25 08:21:20 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-25 08:21:18 518144 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-25 08:21:18 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-23 09:26:13 2048 ----a-w- c:\windows\system32\tzres.dll
2010-01-12 05:16:17 737280 ----a-w- c:\windows\iun6002.exe
2009-11-22 21:13:40 86016 ----a-w- c:\windows\inf\infstrng.dat
2009-11-22 21:13:40 86016 ----a-w- c:\windows\inf\infstor.dat
2009-11-22 21:13:40 51200 ----a-w- c:\windows\inf\infpub.dat
2009-11-18 02:52:18 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-10-11 19:06:31 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-10-18 09:04:30 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2007-02-21 19:49:52 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 13:42:12.42 ===============

Attached Files


Edited by Orange Blossom, 06 April 2010 - 09:34 PM.


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#2 m0le

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Posted 09 April 2010 - 07:37 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

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#3 dluddeke_1122

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Posted 12 April 2010 - 11:07 AM

sorry it took me a few days, but here i am thumbup.gif . how do we take care of this thing?

#4 m0le

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Posted 12 April 2010 - 04:37 PM

Can you run the following programs and see how they go.

Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Then

Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • Please post the resulting log in your next reply.


Finally attempt to run Combofix. If it doesn't run then please post the first two logs anyway.

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#5 dluddeke_1122

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Posted 13 April 2010 - 12:47 PM

when i tried to download exeHelper, a window came up saying that the file i was downloading is unsafe, that the website contains links to viruses and other harmful software. it then recommended that i cancel the download. what's the deal with that?

#6 m0le

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Posted 13 April 2010 - 01:23 PM

If the window is popping up then either:

1) The malware is programmed to pop that window up

or, more likely,

2) You didn't disable all your security programs during the fix - this must be done at each stage because security programs often flag (incorrectly) these types of tools due to the similar way they look to these programs.

The ExeHelper program is absolutely harmless. smile.gif
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#7 dluddeke_1122

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Posted 15 April 2010 - 04:52 PM

i ran exeHelper and rkill. the logs are posted as attachments. but combofix gave me a problem. while it was running, my computer screen went blue. it wasn't there for long, so i didn't have a lot of time to read it. but i believe it said something about about a crucial thread and windows shutting down to protect my computer. it automatically attempted to restart, but when it tried to boot, i got an error message that there was no drive. it suggested i reseat the hardrive. so i shut the computer off and when i try again later, it boots up just fine (after asking if i want to start in safe mode). this is not the first time this has happened recently with the same blue screen and the same problem after the attempt to restart. should retry combofix?

Attached Files



#8 m0le

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Posted 15 April 2010 - 05:00 PM

Yes, it may have rebooted as it encountered a rootkit. Please run it again and let me know what happens.
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#9 dluddeke_1122

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Posted 16 April 2010 - 03:04 PM

it ran fine the second round. after it was done i tried opening Internet Explorer and it was unable. It said something about a command and a registry that was marked for deletion. So i restarted and now its fine. Is this all normal?

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#10 m0le

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Posted 16 April 2010 - 05:04 PM

QUOTE
It said something about a command and a registry that was marked for deletion. So i restarted and now its fine. Is this all normal?


Yes, that is a normal Combofix message which is dealt with by rebooting the system which you did. smile.gif


Please run ESET's online scanner

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found there will be no option to export the text file as no log will be produced. Let me know if this is the case.

Please let me know how the PC is running too.
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#11 m0le

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Posted 19 April 2010 - 08:04 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#12 dluddeke_1122

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Posted 20 April 2010 - 07:48 PM

sorry, as time goes on i'm getting less and less able to use my computer. it is getting harder to do anything at all without it freezing for long periods of time. i have tried to run ESET twice. the first time i babysat it, but after a few hours i could no longer wait. so i stopped the scan and did it again later. this time i set it up and left. after nearly six hours it was only 50% complete. it keeps freezing up and later resuming. whatever it is that i have, would it be taken care of for sure if i did a full reformat during an upgrade to Windows 7? i've been thinking about getting it anyway, and i've spent so much time trying to fix this that i'm willing to finally do it as long as i will have a working PC. should i do this? or is there any hope of recovery?

#13 m0le

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Posted 20 April 2010 - 08:12 PM

An upgrade would solve all the problems we are encountering.

At the moment the PC is stable if not fully operational and I'm willing to continue but it's your call.


The main problem has gone it's just now we need to find out how bad the machine has been damaged. I would recommend a file repair

You may have corrupt critical system files. Let's see if we can fix that.
  1. Select
  2. Select All Programs
  3. Select Accessories
  4. Right click Command Prompt and choose Run as administrator
  • If you have the User Account Control (UAC) enabled you will be asked for authorization prior to the command prompt opening.
  • You may simply need to press the Continue button if you are the administrator or insert the administrator password.
  • Type in sfc /scannow in the command window and press enter.
  • Note the space between the c and the /
  • If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue. This can be done with a borrowed DVD if you don't have one.
  • Be patient because the scan may take some time.
  • Allow the scan to run and when completed, reboot the system.


Then we can run chkdsk

We are going to run chkdsk which will verify and repair the file system

Step One: Click Windows, type chkdsk

Step Two: Right click the chkdsk.exe file and right-click the mouse

Step Three: Choose Run as Adminstrator

Step Four: Run the chkdsk utility by typing in the following command:

chkdsk c: /f /r

NOTE: The /f command automatically fixes any errors encountered, the /r command locates bad sectors and recovers readable information.

Step Five: A reboot is normally required for the chkdsk program to lock the disk and run correctly (this is typical on machines that have only one volume), so simply restart the computer and chkdsk will run automatically. When it's finished, (This process can take quite a while depending on the size of your disk, etc.), it will boot back to normal Windows.

On Rebooting the PC you will see the disk being checked.

This process will take, on average, about an hour.

Let me know if there are any problems or messages during the repair.
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#14 m0le

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Posted 25 April 2010 - 05:36 PM

Hi,

I have not had a reply from you for 4 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#15 m0le

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Posted 26 April 2010 - 06:58 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. smile.gif

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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