Posted 06 April 2010 - 01:26 PM
Hello BP staff:
This is a problem on my sister's laptop and she posted yesterday as cookiebugs47.
System Info: Dell Latitude E6500 BIOS Rev A12
Windows XP SP3
IE ? (cannot determine)
After watching a program on ABC yesterday her computer started getting popups, opened Task Manager and cancelled every application running and thought she was in the clear. Started having more pop-ups occur that I think was scareware and fake alerts, i.e. 2010 Internet Security. Suggested she run mbam and sas - done and both found Trojans. Then more pop-ups, McAfee disabled, internet access disabled, unable to run .exe files, etc.
Current status: A useless computer
Unable to get to the internet
Unable to execute any program
Many "Application not found" messages when trying to
My question: Can we recover from this? Or should we run rkill and start from scratch?
I would like to try to recover. I read that I should post a DSS log and
a GMER log - can I download the software to a CD on a clean computer
so I can get the process started.
Thanks for your help.