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win32 pepatch 2 internet explorers running help


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15 replies to this topic

#1 ihateeverything

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Posted 06 April 2010 - 12:30 PM

win XP SP3

AVG reported a virus, Win32/PE patch in the memory of internet explorer and can not remove it. As well as everytime ie starts the taskmanager shows two ie's running. OK, 1stly, I shut off restore point,searched for SRDISKID.DAT and W1nudate.exe they dont seem to exsist to delete(registry was searched also), Plus I cant find iexplore spelt with zero instead of an o as some suggested.

Scanned computer with Malwarebytes, Ewidos, panda soft online scanner, and used combofix all from safe mode as well as normal, to remove problem to no avail. (below i will attach said logs). For over 2 days i've been scanning and rescanning, this has frustrated me and i need someone more knowledgeable then me to give me advice.
please help
thanx

Attached Files



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#2 etavares

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Posted 09 April 2010 - 06:45 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log.


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#3 ihateeverything

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Posted 12 April 2010 - 11:22 AM

OTL text included, GMER ran all night, but error messages were all i got this morning. I tryed to write them all down but there werew alot...mostly "windows was unable to save all the data for file..." then it was various files in deviceHarddiskVolume2\prorams and config.nt.

After clicking them all away, i clked the GMER SAVE log button and that seemed to make things worse, the desktop items dissappeard, i then clicked copy text but was unable to paste it anywhere, kept getting insuficient resources error, i had to restart explorer, i will run gmer again using safe mode, but i wanted to get you something before you closed this out.

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  • Attached File  OTL.Txt   117.4KB   6 downloads


#4 etavares

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Posted 12 April 2010 - 10:59 PM

Hello, .
OK, let's try Root Repeal instead of GMER.



Step 1

We Need to check for Rootkits with RootRepeal
  1. Download RootRepeal from the following location and save it to your desktop.
  2. Extract RootRepeal.exe from the archive.
  3. Open on your desktop.
  4. Click the tab.
  5. Click the button.
  6. Check all seven boxes:
  7. Push Ok
  8. Check the box for your main system drive (Usually C:), and press Ok.
  9. Allow RootRepeal to run a scan of your system. This may take some time.
  10. Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.



Step 2
  1. Please download MBR.EXE by GMER. Save the file in your root directory. (C:\)
  2. Open Notepad and copy and paste the text in the codebox below (excluding the word Code) into Notepad.
    CODE
    @echo off
    cd\
    mbr.exe -t
    start mbr.log
  3. Next, select File --> Save As, change file type to All Files (*.*), and save it as fixme.bat in your c:\ folder.
  4. Open your c:\folder and double-click on fixme.bat. A logfile will open (C:\mbr.log). Please paste the contents in your next reply.

etavares


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#5 ihateeverything

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Posted 13 April 2010 - 07:43 AM

I was able to save a gmer log. still had the same windows errors when it finished, the computer didnt crash this time, but i dont know if the file is complete.
i will run your new steps 1 and 2 right now and post them hopefully shortly.
thanx

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#6 ihateeverything

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Posted 13 April 2010 - 08:25 AM

rootrepeat when opened gave an error "invalid PE image found" i clicked ok and then scan.

sorry missed repeats log

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#7 etavares

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Posted 13 April 2010 - 05:48 PM

Hello, ihateeverything.

Ok, let's get started. Please copy and paste the contents of the logfile in your reply. They're formatted for posting directly versus attaching and it will make it much easier for me. Thanks!

One of the infections combofix caught was likely a backdoor rootkit.


Backdoor Warning
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you do decide to proceed, please continue with the fix below.
P2P Warning and Request
The log shows that you have been using so called peer-to-peer or file-sharing programmes (in your case Azereus, uTorrent). These programmes allow to share files between users as the name(s) suggest. In today's world the cyber crime has come a long way and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of their malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. I recommend that you uninstall this program. That is optional, however. If you decide to not uninstall, please refrain from using it until I let you know your computer is clean.


Viewpoint (foistware) Warning"

I see Viewpoint is installed on your machine. Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know in 2006 read this article:

http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to the Control Panel, then Add or Remove Programs uninstall the following if they exist: Viewpoint, Viewpoint Manager, Viewpoint Media Player.



Trusted Zone Warning

Having trusted sites may not be a good idea. The reason why I say it's not a good idea is because the security settings for the internet is not extremely high and once you put a site in your trusted zone, basically almost anymore or thing, including hackers or other malicious software have full access to that site which can lead to hijacking that site and may even have access to your computer. Are you sure you trust a site to that degree?

It is recommended NOT to have ANY sites in your Trusted Zone unless the site requires it to function properly and you trust it very well. Other than that, it is not necessary for you to add any sites into the trusted zone. If you're not sure, and/or you do not need these in your trusted zone to facilitate access or you did not knowingly permit this access yourself, then please remove those sites from your trusted zone.

They can be accessed in Internet Explorer via Tools>>Internet Options>>Security>>Trusted Zone>>Sites. Remove if there are any there.





Step 1

Please pull anything out of hte recycle bin that you want to save. Part of this fix will empty temp files, and that does include the recycle bin.

We need run an OTL Script
  1. Please download OTL from one of the following mirrors if you do not still have it.
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Paste the following code under the Custom Scans/Fixes box at the bottom. Do not include the word "Code".
    CODE
    :OTL
    IE - HKLM\..\URLSearchHook: {5BA8A7A3-1A3A-9F72-6A59-8AE57E433C9C} - Reg Error: Key error. File not found
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
    O3 - HKCU\..\Toolbar\WebBrowser: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -  File not found
    @Alternate Data Stream - 189 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:408F95E5
    @Alternate Data Stream - 169 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:78067A35
    @Alternate Data Stream - 136 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:98781370
    @Alternate Data Stream - 129 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:05EE1EEF
    @Alternate Data Stream - 128 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:0A8E2C33
    @Alternate Data Stream - 100 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D789B02D
    :Commands
    [EmptyTemp]
  5. Click the Run Fix button at the top.
  6. let the program run unhindered and reboot when it is done.
  7. You will get a log when it is done, please post that in your reply.
  8. Please then create a new OTL report....
  9. Click the "Scan All Users" checkbox.
  10. Push the button.
  11. A report will open, copy and paste it in a reply here.
Step 2

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
Step 3

Please post the OTL logs (both of them) and the ESET log in your reply.

etavares

Edited by etavares, 13 April 2010 - 05:49 PM.


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#8 ihateeverything

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Posted 14 April 2010 - 01:10 AM

sigh, i was afraid of that...lucky we dont use this computer for any sensitive info. i do have a few external drives that are connected to this machine that have projects on them that i hope i dont lose.

i'd like to clean it for now and i will have to do a reinstall later.

attaching both OTL files and will run ESET after posting this and post that when it finishes.

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#9 ihateeverything

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Posted 14 April 2010 - 11:43 AM

ok heres the eset log

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#10 etavares

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Posted 14 April 2010 - 05:44 PM

Hello, ihateeverything.

How is everything running? Are you still getting the warnings? The ESET log appeared to be mostly FPs on your C:\ drive.

We need run an OTL Script
  1. Please download OTL from one of the following mirrors if you do not still have it.
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Paste the following code under the Custom Scans/Fixes box at the bottom. Do not include the word "Code".
    CODE
    :OTL
    SRV - File not found [On_Demand | Stopped] --  -- (COMSysApp)
    SRV - File not found [Auto | Stopped] --  -- (clr_optimization_v2.0.50727_32)
  5. Click the Run Fix button at the top.
  6. let the program run unhindered and reboot when it is done.
  7. You will get a log when it is done, please post that in your reply.
  8. Please then create a new OTL report....
  9. Click the "Scan All Users" checkbox.
  10. Push the button.
  11. A report will open, copy and paste it in a reply here.

etavares


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#11 ihateeverything

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Posted 15 April 2010 - 12:12 PM

i haven't got any warning, still have 2 iexplorers running in task manager, and connecting to pages still seems sluggish (have to hit refresh 1-2 times to get it to load)
what do you mean by FP's on the C: drive?, because i am curious about the first two lines in the ESET log, inbox.dbx and deleted items.dbx. Is this a normol False Positive, or might my Outlook contain something dangerous.
Also windows update started trying to install stuff after the reboot from ESET, i didnt know if that was official or nmot so i shut off udates, so we can finish first.
thanx
New OTL log below

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#12 etavares

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Posted 15 April 2010 - 06:07 PM

Hello, ihateeverything.
Go ahead and run Windows Update. You should be okay to do that now.

Sorry for the intials "FP". I mean that as false positive. It detected Smitfraud Remover (it appears) as a virus. I made an assumption you downloaded that intentionally to try and fix it before you posted here. I'm also assuming it was in your email at some point. Sinc eit's the same virus, it could be that you emailed it to yourself or someone else sent it to you.

Let's try another scanner. You're looking clean, but we can do a few more things to try and dig into this.



Step 1

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Step 2

Next, we need to update Java.
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 19 and save it to your desktop.
  • Scroll down to where it says "JDK 6 Update 19 (JDK or JRE)...allows end-users to run Java applications".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) or Java™ in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u19-windows-i586-p.exe to install the newest version.

etavares

Edited by etavares, 15 April 2010 - 06:07 PM.


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#13 ihateeverything

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Posted 16 April 2010 - 04:10 PM

no more warning, avg is clean malware shows clean, yet there are still 2 iexplorer.exe running shown in task manager.

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#14 etavares

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Posted 16 April 2010 - 05:15 PM

Hello, ihateeverything.

Ok, that's normal with IE8. You get one iexplore.exe for the initial process than one iexplore.exe for each tab. This allows one tab to crash and not kill all of IE like previous versions. See here for more information.
http://www.bleepingcomputer.com/forums/ind...t&p=1614202

You're looking clean. If everything looks good on your end, please do the following:


Step 1

Uninstall ComboFix and Clean Up
Click Start > Run and type combofix /Uninstall click OK (Note the space between combofix and /Uninstall) See below:

Please advise if this step is missed for any reason as it performs some important actions.

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Begin Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

Optional Items

Please take the time to read below to secure your machine and take the necessary steps to keep it that way.


System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware

Protect yourself from malicious sites
Please download HostMan. It safeguards you with a regularly updated Hosts-file that blocks dangerous sites from opening. This adds another bit of safety while surfing the Internet. For installlation and setting up, follow these steps:
  1. Double-click the Downloaded installer and install the tool to a location of your choice
  2. Via the Startmenu, navigate to HostsMan and run the program.
    1. Click "Hosts" in the menu
    2. Click "Manage Updates" in the submenu
    3. Out of the three, select atleast one of the three (I have MVPS Host as my main one)
    4. Click "Add Update." After that you will only need to click on the following button to retrieve updates:
  3. Click the X to exit the program.
  4. Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.


Keep Windows Up to Date
It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.



Install an AntiSpyware Program

A highly recommended AntiSpyware program isMalwarebytes Anti-Malware. You can download the free version..

Installing this program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Update all these programs regularly
Make sure you update all your programs regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Good luck!

etavares


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#15 ihateeverything

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Posted 16 April 2010 - 05:44 PM

will do, thanx for all your help!




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