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“XP internet security” disabled my internet


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#1 asearle

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Posted 06 April 2010 - 10:43 AM

As far as I can tell my ad-aware has removed this blasted thing. (XP home sp3)

However now I cannot get into windows because it says it now needs activating over the internet, and the internet is disabled.

I can get into safe mode, but I don’t know where to begin. Is it likely there is still some of this malware hanging around, or has it deleted/changed a file that I need to re-install to get the internet working?

I’ve already tried system restore to no avail, and re-installing my router drivers (it can see the router BT voyager asdl).

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#2 techextreme

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Posted 06 April 2010 - 12:26 PM

Check your Proxy settings in Internet Explorer to make sure malware did not alter them. If so, that can affect your ability to browse or download tools required for disinfection:

* Open Internet Explorer > click Tools > Internet Options > Connections tab.
* Click the LAN Settings... button and uncheck Use a proxy server for your LAN
or change the settings to the proxy you normally use if you previously reconfigured it.
* Remove any unknown addresses from the Address box. 80 is the default Port so it does not have to be changed.
* Click Ok and then click Ok again.
* Close Internet Explorer and restart the computer.
* An example of how to do this with screenshots can be found in steps 3-7 under the section Automated Removal Instructions... in this guide..

Check your Proxy settings in Firefox to make sure malware did not alter them:

* Open Firefox, click Tools > Options > Advanced and click the Network Tab.
* Under the Connection section click on the Settings... button.
* Under Configure Proxies to Access the Internet, check No proxy. This is the default option if you don't use a proxy.
* Click Ok and then click OK again.
* Close Firefox and restart the computer.

For other browsers, please refer to How to configure browser proxy settings.
Techextreme

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-- Seneca

#3 asearle

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Posted 06 April 2010 - 12:58 PM

Settings were already set as described.

Ad_aware says the systems clean, and I downloaded malwarebytes and ditto.

I've tried to re-install but no ball, i have an OEM and new hardware that it won't recognise

#4 techextreme

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Posted 06 April 2010 - 01:10 PM

Can you post the log from Malwarebytes please.

Also, please have a look at this:

First, Open Internet Explorer ( even if it won't connect to the internet ). In IE7 or IE8, you should see "Tools" in the upper right hand corner.

Click on Tools and look for "Work Offline". It should look like this:

Posted Image

If you have a blue check mark next to "Work Offline", please click on "Work Offline" until it resembles the picture.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca




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