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Virus is eating space on C-drive


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3 replies to this topic

#1 Skeggia

Skeggia

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Posted 05 April 2010 - 12:00 PM

Hello there dear helpers of this forum,

My problems started a week ago when i saw that i was loosing disk space on my C-drive without putting any new files on there. 20 gigabytes of space have been filled of the in total 70gb big harddrive in one week, so there is seriously something wrong. I will need some help with removing this fat bastard of malware/virus. I'm running Vista Business.

Here is my DDS-log and I attached the Attach.txt file, but my computer crashes halfway during the GMER scan (blue screen saying system dump and a lot of other stuff, and then it restarts) so i cannot attach the ark.txt file. I hope this is sufficient for now.


DDS (Ver_10-03-17.01) - NTFSx86
Run by user at 20:36:28.88 on Mon 04/05/2010
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_16
Microsoft® Windows Vista™ Business 6.0.6001.1.1252.1.1033.18.2999.1627 [GMT 5.5:30]

AV: ESET NOD32 Antivirus 4.0 *On-access scanning enabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
SP: ESET NOD32 Antivirus 4.0 *enabled* (Updated) {E5E70D32-0101-4B98-A4D6-D1D15C3BB448}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
c:\Program Files\Fingerprint Sensor\AtService.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\AEADISRV.EXE
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\PLANEX\Common\RalinkRegistryWriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\Pen_Tablet.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\Pen_Tablet.exe
C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Windows\system32\taskeng.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Windows\system32\WTablet\Pen_TabletUser.exe
C:\Windows\system32\Pen_Tablet.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\acrotray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\FixCamera.exe
C:\Windows\tsnp325.exe
C:\Windows\vVX1000.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Registry Mechanic\RMTray.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\prevhost.exe
C:\Program Files\WinZip\WzPreviewer32.exe
C:\Program Files\WinZip\WZSrvr32.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\user\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
uRun: [RegistryMechanic] c:\program files\registry mechanic\RMTray.exe /H
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SoundMAX] c:\program files\analog devices\soundmax\soundmax.exe /tray
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [Adobe_ID0EYTHM] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [FixCamera] c:\windows\FixCamera.exe
mRun: [tsnp325] c:\windows\tsnp325.exe
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [VX1000] c:\windows\vVX1000.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SSDMonitor] c:\program files\common files\pc tools\smonitor\SSDMonitor.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobea~2.lnk - c:\windows\installer\{ac76ba86-1033-0000-7760-000000000003}\_SC_Acrobat.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobea~1.lnk - c:\program files\adobe\acrobat 8.0\acrobat\AdobeCollabSync.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\interv~1.lnk - c:\program files\intervideo\common\bin\WinCinemaMgr.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~1\office12\REFIEBAR.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\user\appdata\roaming\mozilla\firefox\profiles\w50674g9.default\
FF - component: c:\users\user\appdata\roaming\mozilla\firefox\profiles\w50674g9.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\winnt_x86-msvc\components\ipc.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\picasa2\npPicasa2.dll
FF - plugin: c:\program files\picasa2\npPicasa3.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [2009-5-14 107256]
R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [2009-5-14 94360]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\AtService.exe [2008-5-15 1176824]
R2 ekrn;ESET Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2009-5-14 731840]
R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files\common files\pc tools\smonitor\StartManSvc.exe [2010-4-5 632792]
R2 RalinkRegistryWriter;Ralink Registry Writer;c:\program files\planex\common\RalinkRegistryWriter.exe [2009-8-26 69632]
R2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2009-10-7 2749736]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2008-5-15 475520]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2009-8-25 228408]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-9-22 112128]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-26 133104]
S2 hpsrv;HP Service;c:\windows\system32\hpservice.exe [2009-8-26 18944]
S3 netr28u;GW-USMicroN for Vista;c:\windows\system32\drivers\netr28u.sys [2009-8-26 651264]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2009-10-7 15656]

=============== Created Last 30 ================

2010-04-05 13:36:49 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-04-05 13:36:46 411136 ----a-w- c:\windows\system32\drivers\http.sys
2010-04-05 13:36:45 31232 ----a-w- c:\windows\system32\httpapi.dll
2010-04-05 13:36:36 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-04-05 13:10:40 2048 ----a-w- c:\windows\system32\tzres.dll
2010-04-05 13:09:01 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-04-05 13:09:01 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-04-05 13:08:59 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-04-05 13:08:58 472064 ----a-w- c:\windows\system32\secproc.dll
2010-04-05 13:08:58 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-04-05 13:08:57 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-04-05 13:08:42 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-04-05 13:08:42 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-04-05 13:08:41 329216 ----a-w- c:\windows\system32\msdrm.dll
2010-04-05 13:07:28 3597912 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-04-05 13:07:28 3546200 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-04-05 13:04:37 897624 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-04-05 13:04:18 1314816 ----a-w- c:\windows\system32\quartz.dll
2010-04-05 13:04:15 31744 ----a-w- c:\windows\system32\msvidc32.dll
2010-04-05 13:04:14 22528 ----a-w- c:\windows\system32\msyuv.dll
2010-04-05 13:04:13 13312 ----a-w- c:\windows\system32\msrle32.dll
2010-04-05 13:04:12 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2010-04-05 13:04:11 11776 ----a-w- c:\windows\system32\tsbyuv.dll
2010-04-05 13:04:10 82944 ----a-w- c:\windows\system32\mciavi32.dll
2010-04-05 13:04:10 65024 ----a-w- c:\windows\system32\avicap32.dll
2010-04-05 13:04:09 123904 ----a-w- c:\windows\system32\msvfw32.dll
2010-04-05 13:04:08 91136 ----a-w- c:\windows\system32\avifil32.dll
2010-04-05 12:58:24 212992 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-04-05 12:58:24 105472 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-04-05 12:53:39 0 d---a-w- c:\programdata\TEMP
2010-04-05 12:53:18 212992 ----a-w- c:\windows\system32\UniBoxVB12.ocx
2010-04-05 12:53:18 1101824 ----a-w- c:\windows\system32\UniBox210.ocx
2010-04-05 12:53:17 880640 ----a-w- c:\windows\system32\UniBox10.ocx
2010-04-05 12:53:17 506368 ----a-w- c:\windows\system32\msxml.dll
2010-04-05 12:53:09 0 d-----w- c:\program files\common files\PC Tools
2010-04-05 10:39:44 0 d-----w- c:\program files\UlisesSoft
2010-04-04 11:05:09 0 d-----w- c:\users\user\appdata\roaming\IObit
2010-04-04 11:05:08 0 d-----w- c:\program files\IObit
2010-04-04 10:49:34 98304 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-04-04 10:49:34 301568 ----a-w- c:\windows\system32\drivers\srv.sys

==================== Find3M ====================

2010-04-04 11:45:01 86016 ----a-w- c:\windows\inf\infstor.dat
2010-04-04 11:45:01 51200 ----a-w- c:\windows\inf\infpub.dat
2010-04-04 11:45:01 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-03-09 16:28:40 833024 ----a-w- c:\windows\system32\wininet.dll
2010-03-09 16:25:21 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-09 14:01:47 26624 ----a-w- c:\windows\system32\ieUnatt.exe
2010-02-28 06:49:22 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf
2009-10-04 10:23:11 36868 ----a-w- c:\program files\uninst-Echospace.exe
2009-10-04 10:22:46 1989 ----a-w- c:\program files\trapcodeStarglow.log
2009-10-04 10:21:45 36868 ----a-w- c:\program files\uninst-SoundKeys.exe
2009-10-04 10:21:19 1962 ----a-w- c:\program files\trapcodeShine.log
2009-10-04 10:20:09 17433 ----a-w- c:\program files\trapcodeparticular.log
2009-10-04 10:18:47 1944 ----a-w- c:\program files\trapcodelux.log
2009-10-04 10:17:36 1942 ----a-w- c:\program files\trapcodehorizon.log
2009-10-04 10:16:32 23747 ----a-w- c:\program files\trapcodeform.log
2009-10-04 09:59:25 36868 ----a-w- c:\program files\uninst-Starglow.exe
2009-10-04 09:24:43 36868 ----a-w- c:\program files\uninst-Particular.exe
2009-09-26 12:09:08 634673 ----a-w- c:\program files\setuplog.txt
2009-09-15 17:42:11 174 --sha-w- c:\program files\desktop.ini
2009-09-15 17:30:10 665600 ----a-w- c:\windows\inf\drvindex.dat
2007-07-17 04:13:45 61440 ----a-w- c:\program files\RGSGrowBounds.aex
2006-11-02 12:42:07 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:07 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:07 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:07 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 20:38:03.32 ===============




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#2 Skeggia

Skeggia
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Posted 06 April 2010 - 03:36 AM

Is there something to say about my problem with this info already?

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our MRT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the MRT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 06 April 2010 - 11:06 PM.


#3 Elise

Elise

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Posted 08 April 2010 - 01:59 PM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#4 Elise

Elise

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Posted 17 April 2010 - 02:11 PM

Due to lack of feedback this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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