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System constantly freezes and /or crashes - HELP!!


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7 replies to this topic

#1 floorlizard

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Posted 05 April 2010 - 08:25 AM

Not sure this is in the right place but nothing else looked right.....
Over the last few months my desktop computer (HP Pavilion Media Center m8300f) has been acting up. It would randomly and unexpectantly reboot itself or freeze (mouse pointer wouldn't move and hitting the 'windows button' to bring up the start menu would do nothing). Figuring it was a virus, malware or general software issue, I decided to take the opportunity this weekend to format my drive and upgrade to Win7 with a clean install. After installing Win7, it wasn't 10 minutes and it froze just like before. It is continuing to freeze or reboot randomly. However, now I also get the dreaded BSOD.... Here is the error log from the last time it did this....

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 4e
BCP1: 00000099
BCP2: 0003969D
BCP3: 00000003
BCP4: 00045041
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040510-24585-01.dmp
C:\Users\Pendrak\AppData\Local\Temp\WER-31668-0.sysdata.xml

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can anybody help me out????

Thanks in advance

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#2 MrBruce1959

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Posted 05 April 2010 - 10:12 AM

First thing I would look into in resolving this problem is checking the cleanliness of your computers insides.

Random blue screen's can be associated with the processor's core reaching a dangerous temperature level or RAM stick issues.

I suggest you check on the condition of the processors heat sink, make sure all fans located inside the computer are spinning the way they should and are free of any dust clogs.

Make sure the processors heat sink is not clogged with lint or dust, if it is this has to be removed.

Caution: Any time work is performed inside a computer, precautions should be taken to not cause damage by ESD's, which is basically static electricity emitted by the human body, the proper procedure is to keep one hand on the towers outer metal casing at all times while working on components inside the tower.

Adding a bead of thermal compound or heat sink paste between the processor and heat sink will increase heat transfer.

Make sure you try re-seating your RAM sticks as oxidation can happen and cause problems with RAM slots making contact with RAM sticks.

Below is a link to HWMonitor, try this program to monitor both your computers voltages and temperatures, this program can be ran both as installed or run once.

http://www.cpuid.com/hwmonitor.php

Good luck and post back if you have further questions.
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#3 hamluis

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Posted 05 April 2010 - 01:41 PM

Basic info on the error code:

0x0000004E: PFN_LIST_CORRUPT
This indicates that the memory management Page File Number list is corrupted. Can be caused by corrupt physical RAM, or by drivers passing bad memory descriptor lists.


I would try getting more info by running BlueScreenView - http://www.nirsoft.net/utils/blue_screen_view.htm.

Double-click BlueScreenView.exe file to run the program.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

#4 floorlizard

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Posted 05 April 2010 - 05:14 PM

Thanks for the quick help, guys!!!!! I will clean out my computer this evening to see if that helps...

Here is the information from bluescreenview as requested...

==================================================
Dump File : 040510-24585-01.dmp
Crash Time : 4/5/2010 8:57:23 AM
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 0x00000099
Parameter 2 : 0x0003969d
Parameter 3 : 0x00000003
Parameter 4 : 0x00045041
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+5b48
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
==================================================

==================================================
Dump File : 040510-25896-01.dmp
Crash Time : 4/5/2010 1:00:59 AM
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 0x00000099
Parameter 2 : 0x0003da47
Parameter 3 : 0x00000000
Parameter 4 : 0x00000001
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dce10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16481 (win7_gdr.091207-1941)
Processor : 32-bit
==================================================


Thanks again for all of the help...

#5 hamluis

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Posted 05 April 2010 - 06:56 PM

I think I'd try running Memtest86+ - Advanced Memory Diagnostic Tool - http://www.memtest.org/#downiso, version 4.0 overnight.

Icrontic » Diagnose with Memtest86+ - http://icrontic.com/articles/diagnose_with_memtest86

Louis

#6 floorlizard

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Posted 07 April 2010 - 08:44 AM

Thanks again for all of the help....

Just wanted to let you know that, due to a lack of time, I have been unable to run the program you suggested in your last post. As soon as I can, I will post back with the results. As of now, the computer is still acting up...

#7 floorlizard

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Posted 04 May 2010 - 08:28 AM

Soerry for the delay in getting back to you.... I decided to go ahead and replace the HD since that SEEMED to be the issue. However, after spending HOURS restoring everything yesterday, the computer is STILL doing the same thing, although not as often. Any suggestions on what it could be...

#8 hamluis

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Posted 05 May 2010 - 10:10 AM

Well...did you run Memtest86+?

Just a personal curiosity...why replace a hard drive....when that was not one of the suspects?

System manufacturer and model?

Louis




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