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browser & connection cut-off


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3 replies to this topic

#1 PGHinBKK

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Posted 05 April 2010 - 07:55 AM

I downloaded A-Squared's anti-malware program onto my laptop, loaded it into my desktop and ran it. It found loads of trojans and other fun things. I quarantined all of them,(except for two that it told me could not be deleted) then deleted them from quarantine. Now my phone (wi-fi) connection keeps being turned off each time I open my browser (Firefox), giving me a message that it is 'offline'. Also, the 'D' drive is still also being marked as 'offline', and the unit will also not accept any file moves from my flashdrive, although the flashdrive opens when told to. I can see what's there, but can't load the files into the desktop. That's why I've had to load the AV programs I've downloaded recently via CD. Could deleting the malware from the quarantine have removed something that is needed ? The two that couldn't be removed are HKEY_CLASSES_ROOT\CLSD\{51131DA7-1D24-40E5-AE07-5E3750FSDE3C} and the other is labeled HKEY_LOCAL_MACHINE\Software\Classes\CLSII.
What should I do from here?

Edited by extremeboy, 05 April 2010 - 12:29 PM.
Moved to AII -no logs posted

Life is strange......and then there's Thailand....

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#2 extremeboy

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Posted 05 April 2010 - 12:37 PM

Hello and welcome to BC! :thumbsup:

I moved your topic to this forum since no logs were posted. We need to take a deeper look at your system especially that wifi problem you mentioned.

From here, we are going to prepare you to post a topic in the Malware Removal forum. Please follow the two steps below:

1st Step: Preparation Guide Before Starting a Topic in the Malware Removal Forum: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ <- Step #6-9 are the steps where you need to download and run a few tools to create the log files you are going to post a new topic as stated in Step #9.
2nd Step: Starting a New Topic in the Malware Removal forum: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/ <- Same as Step #9 in the preparation guide.

Please reply back here once more once you have started a new topic in that forum and have posted the necessary logs.

Thanks.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 PGHinBKK

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Posted 07 April 2010 - 04:42 AM

Extremeboy, my Wifi drive is working at the moment, being inserted into one of the USB ports on the rear of the desktop unit. I posted the DDS log on the malware forum. Thanks for your help.
Life is strange......and then there's Thailand....

#4 Orange Blossom

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Posted 07 April 2010 - 06:32 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/307762/trojan-removal-causing-wifi-cutoff/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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