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Need help I sort of screwed up


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#1 Brian-KA5BKG

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Posted 04 April 2010 - 06:39 PM

Hello to all,

Here's what I did.

I forgot to update the wife's AV on her desktop and she uses Win XP.
She was surfing Friday evening and some malware got ahold of her computer.
It said it was XP antispyware, I did a search on it and found it to be malware.
It would not let me open up her AV, which I run AVG free on everything here.

I for whatever reason did a system restore on her machine, thinking that would allow me to reverse the malware, etc and run her AV and get it all up to date.

It didn't....

When I go to boot up the computer now it all boots up fine, but if I go to click on the AVG icon for example, then a box pops up saying what program do I want to open the file up with...

I am not familar with that, and needless to say I caught a lot of static for not updating her machine.

I need some help from you guys on here, on what I need to do to reverse the changes that I made to her machine and get it to where I can fix it properly and then maybe I will be out of the doghouse....LOL

Look forward to you're replies or suggestions.

Thanks,
Brian

Edited by Pandy, 04 April 2010 - 09:50 PM.
Moved from Windows XP Home and Pro to a more appropriate forum ~Pandy


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#2 techextreme

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Posted 06 April 2010 - 12:39 PM

Please have a look at the removal instructions for XP Security Tool 2010, XP Defender Pro, and Vista Security Tool 2010 ( it has many names ). Please post the log from Malwarebytes when complete.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca




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