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CD/DVD Drive not reading discs


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#1 draven

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Posted 04 April 2010 - 05:22 PM

The drive is not is reading or playing discs, system is Vista.

Thanks

Edited by draven, 04 April 2010 - 05:23 PM.


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#2 strolln

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Posted 04 April 2010 - 07:07 PM

If you're sure the discs are readable in another drive then there are a few things to check. You could try uninstalling the drive from Device Manager, then reboot and let Windows (I assume you're using Windows, what version?) reinstall. I have had some success using a lens cleaning disk you can buy for DVD movie players. It may be simply that the drive has failed and needs to be replaced. If this is a desktop then it's pretty straightforward to replace the drive. A laptop is a little more difficult because you need to find one that will fit the bay of your laptop. Another alternative is to use an external USB attach DVD drive.

Edited by strolln, 04 April 2010 - 07:08 PM.

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#3 Platypus

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Posted 04 April 2010 - 07:39 PM

A worthwhile test is to see if the drive can boot the computer from bootable CD/DVD, such as Windows install media, Linux Live CD/DVD. This eliminates unknowns of the Windows installation from the equation - if the drive cannot read disks to boot from, there's no point wasting time & effort trying to get it to work in Windows.

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#4 draven

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Posted 05 April 2010 - 05:44 AM

Thanks for the replies.

Im using Vista. I uninstalling the drive from Device Manager and it did not work.

I could try to update the driver for my CD/DVD drive and see if that does anything.

#5 Platypus

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Posted 05 April 2010 - 06:21 AM

I could try to update the driver for my CD/DVD drive and see if that does anything.

Standard optical drives do not require any driver besides the one built into Windows, which also handles the hard drives. Hence most drives do not have any updated driver produced for them.

Edited by Platypus, 05 April 2010 - 06:22 AM.

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#6 draven

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Posted 05 April 2010 - 06:50 AM

Just used a CD/DVD cleaning disc, did not work.

#7 MrBruce1959

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Posted 05 April 2010 - 09:43 AM

What type of DVD drive is this?

Is it a desktop drive or a laptop drive?

Roughly how old is the drive?
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#8 draven

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Posted 05 April 2010 - 02:06 PM

Desktop drive. Drive is about 18 months old.

When i right click and go to Properties, Device Status is - This device is working properly.

Edited by draven, 05 April 2010 - 02:08 PM.


#9 MrBruce1959

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Posted 05 April 2010 - 02:31 PM

Okay, I realize you used a disk which is designed to clean the laser lens of the drive, depending on the quality of the cleaning disk, not all of them work.

I have found that the most effective method is actually opening the drive to gain access to the laser.

This method may not be for you, but if you know someone who is handy with this sort of thing, have them do it.

Once access is gained to the laser, carefully, with as little pressure as possible, use a cotton swab (Q-Tip) dipped in alcohol used for first-aid purposes and rub it across the lasers lens.

Make sure no fibers are left behind from the cotton on the lens or mechanism.

Re-close the drive and try using it again.
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#10 Broni

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Posted 05 April 2010 - 03:16 PM

One of these may help:
1. http://support.microsoft.com/kb/314060
Restart computer.
or...
2. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
3. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

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#11 draven

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Posted 06 April 2010 - 02:40 PM

Broni none of those worked.

#12 Broni

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Posted 06 April 2010 - 07:34 PM

In that case, I'm sorry, but IMHO, the drive is dead.
You can get a new one for under 30 bucks,

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#13 draven

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Posted 11 April 2010 - 04:08 PM

Even when i go to Properties and Device Status is - This device is working properly?

Edited by draven, 11 April 2010 - 04:08 PM.


#14 Broni

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Posted 11 April 2010 - 04:15 PM

It only means, that the device is physically present, nothing else.

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#15 Platypus

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Posted 11 April 2010 - 05:50 PM

Yes, as Broni said, the "Device is working correctly" status only confirms the driver gets the response it expects from the drive electronics.

Have you confirmed if the drive can read a disk to boot from? If it cannot, you're just wasting your time & effort - bin it & get a new one.

Edited by Platypus, 11 April 2010 - 05:51 PM.

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