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Antivirus Soft Platinum


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#1 Kengi2

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Posted 04 April 2010 - 11:00 AM

A virus came onto my computer forcing me to purchase Antivirus Soft Platinum. After I had purchased it for $69.95, and had received the confirmation number, the next day, they said it was invalid and it was no longer to be found on my computer.

I need help cause it's back again and I'm not falling for this again. Please someone help me try to figure this out.


Sincerely,

Jess

Edited by Pandy, 04 April 2010 - 11:35 AM.
Moved to a more appropriate forum ~Pandy


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#2 boopme

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Posted 04 April 2010 - 12:56 PM

Hi Jess and welcome. You are an unfortunate victim of a software scam product. Call your bankcard if you used one for the purchase and stop the payment.

Next use the Automated Removal Instructions for Antivirus Soft in our Tutoial here..
Remove Antivirus Soft (Uninstall Guide)

Do all 21 steps Then post that scan log here in your next reply and update me on the condition s.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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