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Windows 7 is detecting a Hard Disk problem


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#1 Delta16

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Posted 04 April 2010 - 06:08 AM

I am running Windows 7, and had just bought a Samsung HD103SJ 1TB hard disk about 2 months ago. The OS is displaying this message. It have been displaying these pop ups from the week that I bought it and also have proof.

I dont think that the new hard drive is already failing.



Posted Image

Thanks for any suggestions

Edited by Delta16, 04 April 2010 - 06:11 AM.


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#2 hamluis

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Posted 04 April 2010 - 12:09 PM

Samsung 103SJ Support

Diagnostic tools are available in floppy and CD versions. Download and use in accordance with Samsung instructions, please.

The CD version is in .iso format, which will require burning it with a different program. BC has a guide that you can follow, How to write a CD-DVD image or ISO - http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/

FWIW: I've not known Windows to miss on these sorts of things, but anything is possible. Hard drives are man-made and can become damaged or defective at any time, for any number of reasons.

Louis

#3 MrBruce1959

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Posted 04 April 2010 - 12:14 PM

First off, never say never.

A brand new drive can fail or not work at all.

The industry standard today is quantity not quality, devices such as hard drives are massed produced, some do not even go through a Quality Control inspection.

Some become damaged during shipping, rough handling can cause the read/write heads to slam into the platers (disks) during shipping, causing failure.

I suggest you run a disk diagnostic software available from your hard drives manufactures web site, this will detect failures.

Replace the drive, it should still be under a warranty.

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#4 strolln

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Posted 04 April 2010 - 12:28 PM

I worked in the disk drive business for 20 years, we always said this about disk drives: "It's not IF it will fail, but WHEN." Given the very low initial failure rate of disk drives I'm not sure I agree with some of the statements made by mrbruce1959 but that doesn't change the fact that some drives fail early or are even DOA.
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#5 Delta16

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Posted 04 April 2010 - 03:33 PM

Yeah, true that.

Will run the diagnostics.

#6 Delta16

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Posted 05 April 2010 - 03:35 AM

I tryed to run both of them, the one that I burned on the CD and the other one that runs from windows.

The one that runs on windows told me that I have a 64Bit windows version and the software is compatibility with 32Bit windows.

Then the one that boots from the CD, didnt found any drives. O_o

Dont know what to do more.

Regards
Delta

#7 MrBruce1959

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Posted 05 April 2010 - 10:51 AM

This means your hard drive has failed, chances are the controller chip is defective.

That is why it is not being detected by the diagnostic program.

Replacing the hard drives controller board is possible, but not always cost effective, unless you have valuable data on the drive you need access to or want to try to save.

I believe your hard drive may still be under a warranty, I would look into that before doing any thing else to the drive.

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#8 Delta16

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Posted 05 April 2010 - 12:54 PM

Yes, I still do have the warranty.

Will back up and take it back to the store.

#9 Delta16

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Posted 06 April 2010 - 04:10 PM

Got another hard drive. Re installed windows and everything, hope it wont do the same as the other one.

Thanks all
Regards
Delta

#10 Delta16

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Posted 13 April 2010 - 06:14 AM

Sorry for the triple post but the hard drive that had been replaced with the other one ( the new one ) is popping up the same error.

Im sure that they didnt gave me the same one, cause I had to pickup the new HDD from the floor beneath it.

What should I do, tell them that it is doing the same thing.

Regards
Delta

#11 hamluis

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Posted 13 April 2010 - 06:40 AM

Hard drive cables would be what my next suspect...you are trying different connections on the motherboard, right?

Louis

#12 Delta16

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Posted 13 April 2010 - 08:19 AM

Changed mother board slot, we'll see if the error show up again.

If it will, I will change the SATA cable.

Delta

#13 hamluis

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Posted 13 April 2010 - 10:41 AM

Don't forget the power supply connector :thumbsup: as a possible suspect.

Louis

#14 decti

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Posted 16 May 2010 - 02:20 PM

I have the exact same problem (and same HD!!) as the topic starter.
Attached File  1.jpg   63.63KB   15 downloads

-> windows 7 keeps saying there is an HD problem...

what I did:
- samsung hd tool (everything ok)
- checkdisk (everything ok)
- SMART tools (everything ok)

since I was freaking out about this error, I bought the same HD again to make a backup and hand it in for warranty, now both (the new one and the old one) give me the same error....

someone got an advice?

Edited by decti, 16 May 2010 - 02:20 PM.


#15 decti

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Posted 17 May 2010 - 01:10 PM

by the way here some PC specs:

- Windows 7 64bit

- Samsung HD103SJ, F3
- Gigabyte GA-P55A-UD3
- Intel Core i5 750
- Corsair CMPSU-650TX, 650W
- Corsair TW3X4G1333C9A, 2x2GB, DDR3-1333
- Club3D HD 5770 OC 1GB

I don't see where the problem could be...




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