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Help required please - Loads of issues, Programmes not working, image files not displaying, cd drive disappeared


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#1 humaninstinct

humaninstinct

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Posted 04 April 2010 - 12:09 AM

Hello, this is my first time ever at posting on a forum. I hope I've started in the right place. My computer is experiencing loads of issues with programmes not working, cd drive missing, file associations, windows media player to name a few. Not so long ago a virus/trojan was detected on my computer and I have used various online scanners and downloaded software to try and remove the problem. I suspect I have possibly worsened the situation.

I have begun the processes listed under Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help. I have downloaded and run defogger, downloaded and run DDS, downloaded GMER and every time I attempt to scan my computer reboots.

I would be most grateful if someone could advise how and where I can get started to receive help.

Thanks
Linda

Edited by Orange Blossom, 04 April 2010 - 04:05 PM.
Move to AII as no logs posted. ~ OB


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