Hi. I am a Norton Security Suite customer via Comcast.
Whenever I start my computer in Windows 7, I get the alert from Norton stating the following: Norton Security Suite Action Required Norton Security Suite has detected threats that need your attention. Threat Details Risk High, Title: W32.Pinfi Remove Failed Access Denied Status: Remove Failed, Action: Rescan*. I then hit OK, to rescan. After rescan, the Status again states Remove Failed. So, I use the arrow key next to rescan to change the option to Get Help and select OK.
At this point, two things happen: (1) I get taken to a Norton web page that gives me instructions on how to remove a virus, and (2) The Norton warning page changes to state All detected security risks have been resolved. Risk: blank, Title: There are no items that require attention, Status: blank, Action: Blank. (But, whenever I start Windows 7, I still get the warning message regarding the Win32.Pinfi virus.)
The website I get taken to is the following: http://securityresponse.symantec.com/secur...-011708-2030-99
The removal instructions from the above web page is:
1. Disable System Restore.
2. Update the virus definitions.
3. Restart the computer in Safe mode (Windows 95/98/Me/2000/XP) of VGA mode (Windows NT).
4. Run a full system scan and repair all the files detected as W32.Pinfi.
5. Reverse the value that the virus added to the registry.
I follow these instructions. However, when I run a full system scan in Safe mode, Norton does not detect W32.Pinfi. The instruction (#5) instructs me to do the following:
a. Click Start, and then click Run. (The Run dialog box appears.)
b. Type regedit, and then click OK. (The Registry Editor opens.)
c. Navigate to the key:
d. In the right pane, delete the value: PINF
e. Exit the Registry Editor.
However, there is no value PINF at this location. I searched all of Registry Editor for the value PINF and it does not exist.
When I go to Norton Security History after I open Windows normally and I get the error message, get sent to the webpage, get the All detected security risks have been resolved message, I get the following information: Norton Security Suite, Security History, Severity: High, Activity: W32.Pinfi detected by Auto-Protect, Status: Attention Required, Date & Time: 3/31/2010 9:08:40 AM. Alert Details Risk Name W32.Pinfi, Risk Category: Virus, Severity: High (one red dot), Component: Auto-Protect, Risk Status: Removal Failed (access denied), Recommended Action: Remove This Security Risk Now.
I have run Windows Defender and Windows OneCare Safety Scan (http://onecare.live.com/site/en-us/center/howsafe.htm
) and they do not detect the Win32.Pinfi virus.
What can I do to get rid of this virus? When I go to Norton Online Chat, they tell me all they can do is charge me $99 to have my PC cleaned by experts. However, I dont think I should have to pay $99 to get your software to work. Y
If anyone can help, I greatly appreciate it. Let me know if you need any additional info.