Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

JS/Joke-Shake


  • This topic is locked This topic is locked
7 replies to this topic

#1 seminolegirl850

seminolegirl850

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 03 April 2010 - 11:52 PM

I keep getting a McAfee pop-up window whenever I turn on my computer. It says:

"McAfee has blocked a potentially unwanted program (PUP) on your computer. If you do not recognize it, we recommend that you remove the program.

About this Potentially Unwanted Program
Name: JS/Joke-Shake
Location: C:\Documents and Settings\Ms.Miko\Local Settings\Application Data\Mozilla\Firefox\Profiles\lhtgry6t.default\Cache\_CACHE_003_

Spyware, adware, and other potentially unwanted programs can harm your computer, compromise its security, and damage valuable files."

McAfee is unable to remove it (of course). MBAM and SAS logs come up clean. I tried uninstalling and reinstalling Mozilla. When I took Mozilla off, it went away. As soon as I put it back, it popped back up again. Is Mozilla just unsafe now? It was the latest version of Firefox (version 3.6.3, I believe).

Thanks guys!

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:53 AM

Posted 04 April 2010 - 12:43 AM

Hmmm soundslike a rootkit.

Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 seminolegirl850

seminolegirl850
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 04 April 2010 - 02:03 PM

Thanks for responding so quickly! Here is the log:

Running from: C:\Documents and Settings\Ms.Miko\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Ms.Miko\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:53 AM

Posted 04 April 2010 - 02:17 PM

OK, we'll use a different ARK tool.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 seminolegirl850

seminolegirl850
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 04 April 2010 - 09:00 PM

Encountered an issue while running the GMER scan. I was able to download it and start the scan, but after the scan had been going for a while, I got the blue screen of death, with this message:

"STOP: c000021a {Fatal System Error}
The windows SubSystem process terminated unexpectedly with a status of 0xc0000005 (0x001b0fe5 0x0053e064)
The system has been shut down."

What do I do now?

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,492 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:53 AM

Posted 04 April 2010 - 10:02 PM

Ok something ,well the malware is causing this error. Probably corrupt registry entries.

We need a deeper look to safely remove this.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 and not here,thanks.
SinceGmer won't run,skip it and mention the error you've posted in that new topic.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 seminolegirl850

seminolegirl850
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 04 April 2010 - 11:05 PM

Ok, I posted my new topic in the Malware removal thread. I await assistance from them. Thanks for all of your help! :thumbsup:

#8 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,012 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:06:53 AM

Posted 06 April 2010 - 11:13 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/307255/jsjoke-shake-removal/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users