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Still having unwanted malware


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#1 chansen

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Posted 03 April 2010 - 11:23 PM

I am still having the unwanted malware that redirects and makes windows pop up out of nowhere. It is not as bad as before when I had this rogue A/V called XP Defender Pro.

I mainly use Mozilla as my browser, but also use IE7 occasionally when I have too. For my A/V I have installed Avast 5.0 Free and have run that in both Quick and Full scans. Both times it found no threats. I also have run Malwarebytes and SuperAntiSpy to remove the malware. Both have removed malware from my system.

Recently this malware caused a great deal of destruction on my computer by deleting some of the registry items that ran Desktop items and the internet. But I have since fixed those areas and have moved on.

I am wondering if I run Avast in 'Safe Mode' if that will help.

Any advice and help will be very useful.

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#2 boopme

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Posted 04 April 2010 - 12:32 AM

Yes most tools and MBAM (Malwarebytes) being the exception are stronger at removal in Safe mode as most malwares are inactive and easier to remove.
You can post that log.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Now run Drweb-cureit ,this IS a long scan.
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#3 keyboardNinja

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Posted 04 April 2010 - 12:44 AM

Here is a link back to the poster's previous topic, boopme. Thought you might need to know what has been done so far (not much).

http://www.bleepingcomputer.com/forums/t/306851/windows-and-ie-problems/

Carry on... :thumbsup:
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#4 chansen

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Posted 04 April 2010 - 12:26 PM

Downloded the Dr. Web Cure it and will run that in 'safe mode'. I 'updated' my MBAM and below is the scan log. It only found one infection as you see and it was removed. I rebooted my computer as requested by boopme.

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

4/4/2010 1:13:24 PM
mbam-log-2010-04-04 (13-13-24).txt

Scan type: Quick scan
Objects scanned: 113831
Time elapsed: 6 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 boopme

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Posted 04 April 2010 - 01:09 PM

Good run and post the DR W log and tell me how it is running now,
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 chansen

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Posted 05 April 2010 - 12:09 PM

I downloaded and ran Dr. Web Cure It in the Safe Mode, but the scan slowed down to the point of stopping. The scan would slow down and stop around the same scan mark of 5650 objects.

But it did find one virus in the scan, Backdoor.Tdss.565. It was found in 'Process in Memory C...' and is stated in the far right column that is was 'eradicated'.

I tried this scan several times and the same results happened.

Would the TDSSKiller from Kaspersky A/V work? Just wondering.

Edited by chansen, 05 April 2010 - 12:42 PM.


#7 boopme

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Posted 05 April 2010 - 03:06 PM

Yes ,that was next. Use the instructions here. http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller

First runTFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Then FixExe.reg

FixExe.reg
....click Run when the box opens


Now the Killer


Then SAS:

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Are we still having fun??
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Post back Killer,SAS and MBAM logs.. How is it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 chansen

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Posted 05 April 2010 - 08:12 PM

I ran this scan in 'Safe Mode'.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/05/2010 at 10:40 PM

Application Version : 4.35.1002

Core Rules Database Version : 4766
Trace Rules Database Version: 2578

Scan type : Quick Scan
Total Scan Time : 00:56:47

Memory items scanned : 232
Memory threats detected : 0
Registry items scanned : 439
Registry threats detected : 0
File items scanned : 15115
File threats detected : 0

Edited by chansen, 05 April 2010 - 10:04 PM.


#9 chansen

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Posted 05 April 2010 - 09:58 PM

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.13

4/5/2010 10:47:02 PM
mbam-log-2010-04-05 (22-47-02).txt

Scan type: Quick scan
Objects scanned: 112700
Time elapsed: 5 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 chansen

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Posted 05 April 2010 - 10:00 PM

System and Internet seems to be running much better.

I have to say Avast A/V is much better in my opinion, like how it detects threats and lets you know.

#11 boopme

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Posted 05 April 2010 - 10:07 PM

Ok, the redirects are gone now. Are there any other issues?
Avast is a good scanner update them weekly and prior to scans if they are not prompting you to do so.

Edited by boopme, 05 April 2010 - 10:08 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 chansen

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Posted 05 April 2010 - 10:11 PM

I haven't had any 'redirects' so far, looks good.

Also I can tell I have cleaned up my computer of 'junk' and it is running much better.

Thanks boopme

#13 boopme

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Posted 05 April 2010 - 10:18 PM

You're welcome.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 chansen

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Posted 05 April 2010 - 11:39 PM

I did that process and rebooted my computer. My wife got on the computer and tried to look up something and it 'redirected' her to something else. So apparently the 'redirect' is still here...somewhere.

Man this thing is getting to me now.

#15 boopme

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Posted 05 April 2010 - 11:51 PM

Appears the TDDS rootkit is not dead.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 and not here,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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