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I have a blank screen


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#1 shyredone

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Posted 03 April 2010 - 07:03 PM

I had someone work on my laptop because I had gotten a worm from a corrupt copy of Marlwarebytes. He was supposed to erase the hard drive and start over but all he did was uninstall and re-install Windows Xp and now I am getting a blank screen. Can anyone tell me what to do with this?
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#2 computerxpds

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Posted 03 April 2010 - 07:25 PM

we need more information such as system specs such as processor etc.. and a deeper description of your problem.

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#3 noknojon

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Posted 04 April 2010 - 05:14 AM

@ shyredone -
You cannot get a worm From a copy of Malwarebytes , unless YOU tried to install a virus from one of the areas that inspect new rogues -

#4 shyredone

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Posted 04 April 2010 - 05:39 AM

The fact remains that I have a blank screen due to a virus, can you tell me how to get past the blank screen? I did try to remove the malwarebytes using the removal from this site and it would not let me remove it.
Shyredone

#5 shyredone

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Posted 04 April 2010 - 05:45 AM

Dear Noknojon, it is a compaq 6000 notebook and was running windows xp professional. I had a virus problem, thought it was fixed but it was not. I tried to remove the malwarebytes using the removal tools from this site and it would not let me remove. And then I got the blank screen. I am kind of new to this stuff so if you could be specific about the info you need to help me, it would be greatly appreciated.

EDIT: Moved from XP to Am I Infected. Please read all admin instructions in the AII forum, comply with such and facilitate assistance from authorized BC malware team members ~ Hamluis.

Edited by hamluis, 04 April 2010 - 10:31 AM.

Shyredone




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