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System freezes randomly


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#1 Eric Bergeron

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Posted 03 April 2010 - 02:12 PM

Hi,

First, I want to say that I am very desparate about my problem and if you guys can help me solve it, I will be really grateful and would be more than happy to make a donation.

So, here it is, my story.



I purchased a Dell XPS 16 laptop a month and a half ago. I love the laptop, here are the specs:

Studio XPS 16 (1645)
Processor: Intel® Coreâ„¢ i7-720QM Quad Core Processor 1.6GHz (2.8GHz Turbo Mode, 6MB Cache)
Memory 6GB Shared Dual Channel DDR3 at 1333MHz
Monitor Full HD Widescreen 15.6 inch WLED LCD (1920x1080) W/2.0 MP
Video Card ATI Mobility RADEON® HD 4670 – 1GB
Hard Drive 500GB 7200 RPM SATA Hard Drive
System Color Obsidian Black High Gloss Finish
OS Genuine Windows WIN ® 7 Ultimate Edition with XP Mode

It was performing quite well except for one problem.

At any time, without any notable reason, my system would freeze. Nothing can be done except a power off. I do not get an error message or a blue screen. The mouse is frozen.. i can still hear the fan running but thats it

After doing some hardware tests on the laptop with the Dell support team (hard drive, memory), no error came along.

So they sent me a brand new laptop, which is identical to the 1st one except it has 2 more gigs of memory (8gb).

After 2 days, the freezing problem happened again.

Now I am totally clueless as to what is causing this. I updated the video card drivers but it didnt help.

Just so you know, sometimes it freezes as it reboots, just before it gets to the windows logon screen. Sometimes, it can freeze at the logon screen when ive been away for a little while. Some other times, it can also happen while I'm doing anything, totally normal stuff like surfing the net and what not.

All in all, I would say that I get one of those freezing issue at least once or twice a day, even though sometimes it can be almost 48hrs without happening.

Please let me know what I can do so you can help me,


EDIT: Split off from this topic ~ Elise

Edited by Eric Bergeron, 03 April 2010 - 04:38 PM.


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#2 keyboardNinja

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Posted 03 April 2010 - 04:28 PM

Since it's happened to two new computers (two GOOD computers), I can only assume that the cause is the software you have installed on it. Could you post a list of programs installed on it (including the ones that came preinstalled)? Anti-virus being the one I'm really interested in. I'm guessing it came with McAfee.
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#3 Eric Bergeron

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Posted 03 April 2010 - 04:36 PM

Hi,

First off, here's the Anti-virus situation:

On the first computer, yes I had McAfee. On the second computer, I decided to go with AVG.

Here is the list of installed programs:

==== Installed Programs ======================

Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Default Language CS3
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Help Viewer CS3
Adobe Illustrator CS3
Adobe Linguistics CS3
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Reader 9.3 - Français
Adobe Setup
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS3
Advanced Audio FX Engine
Alphacam V75
Assistant de connexion Windows Live
ATI Catalyst Control Center
AVG Free 9.0
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
Compatibility Pack for the 2007 Office system
Dell Driver Download Manager
Dell Support Center (Support Software)
Dell Webcam Central
DirectXInstallService
Galerie de photos Windows Live
Google Chrome
GoToAssist 8.0.0.514
GoToMeeting 4.5.0.452
Hotfix for Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU (KB944899)
Hotfix for Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU (KB945282)
Hotfix for Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU (KB946040)
Hotfix for Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU (KB946308)
Hotfix for Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU (KB946344)
Hotfix for Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU (KB946581)
Hotfix for Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU (KB947540)
Hotfix for Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU (KB947789)
Hotfix for Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU (KB951708)
Installation Windows Live
Java Auto Updater
Java™ 6 Update 19
Junk Mail filter update
Live! Cam Avatar Creator
Messenger Plus! Live
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office SharePoint Designer 2007 Service Pack 2 (SP2)
Microsoft Office Visual Web Developer 2007
Microsoft Office Visual Web Developer MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server 2008
Microsoft SQL Server 2008 Browser
Microsoft SQL Server 2008 Common Files
Microsoft SQL Server 2008 Database Engine Services
Microsoft SQL Server 2008 Database Engine Shared
Microsoft SQL Server 2008 Management Objects
Microsoft SQL Server 2008 RsFx Driver
Microsoft SQL Server 2008 Setup Support Files
Microsoft SQL Server Database Publishing Wizard 1.3
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU Service Pack 1 (KB945140)
Microsoft Visual Studio Web Authoring Component
Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU
MSVCRT
Napoleon: Total War
PDF Settings
PowerDVD DX
Roxio Activation Module
Roxio BackOnTrack
Roxio Easy CD and DVD Burning
S2M Center 2.2
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB978380)
Security Update for Microsoft Office Excel 2007 (KB978382)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB969693)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Sentinel System Driver Installer 7.4.0
Service Pack 1 for SQL Server 2008 (KB968369)
SetupAPC1033English
SetupAPCCore
SetupATL
SetupMFC
Skins
Skype™ 4.2
Solid 5.0
Sound Blaster X-Fi MB
Sql Server Customer Experience Improvement Program
SQL Server System CLR Types
Steam
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft Visual Studio Web Authoring Component (KB945140)
Update for Outlook 2007 Junk Email Filter (kb979895)
Visual Basic for Applications ® Core
Visual Basic for Applications ® Core - English
Visual C++ 8.0 Runtime Setup Package (x64)
WildTangent Games
Windows Live Call
Windows Live Communications Platform
Windows Live FolderShare
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Zeta Resource Editor 2.1.0.53 (remove only)

#4 keyboardNinja

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Posted 03 April 2010 - 04:38 PM

Uninstall Catalyst Control Center. It is notorious for causing these kind of problems. :huh:
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#5 Eric Bergeron

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Posted 03 April 2010 - 04:42 PM

Ok, will do. It would be nice if that would be the case. Almost too easy even.

I will post on this thread if the problem happens again after its been uninstalled.

Thanks,

#6 Eric Bergeron

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Posted 03 April 2010 - 04:45 PM

Humm, after I have uninstalled it, here is what remains of Catalyst Control Center... I don't know how to take it all off.

(i got that information using the DDS.exe app)

Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help English

#7 keyboardNinja

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Posted 03 April 2010 - 04:46 PM

I make no guarantees that is the problem, but it certainly could be. I've seen it many times.

Post either way, so we know if your problem is resolved or not. :huh:

If you still get the freezes, we'll look into the other programs running on your computer. CCC is the just the most obvious one to try removing first (because it has problems that are so common).
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#8 Broni

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Posted 03 April 2010 - 05:26 PM

we'll look into the other programs running on your computer

That would be probably a good idea.

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.


There is also a slight chance, there is some problem with this particular laptop model.
Did the issue start right from get-go?

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#9 Eric Bergeron

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Posted 03 April 2010 - 06:00 PM

Well, on both computers, the problem started pretty much after a few days, so basically after I installed my programs.



For some reason, I couldnt find an Attach File feature on the forum so I uploaded it on my personnal site.

Here it is

Thanks

Edited by Eric Bergeron, 03 April 2010 - 06:01 PM.


#10 Broni

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Posted 03 April 2010 - 06:12 PM

I've noticed, you use uTorrent. Are you sure, your computer is clean?

Now, let's disable some unnecessary startups.
Re-run Autoruns, click on "Logon" tab and UN-check following items:
+ "IAAnotif" (If you use the RAID version it's required to notify you if a RAID 1 disk has failed)
+ "QuickSet"
+ "StartCCC"
+ "SunJavaUpdateSched"
+ "UpdReg"
+ "Google Update"
+ "uTorrent"

Restart computer.

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#11 Eric Bergeron

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Posted 03 April 2010 - 06:26 PM

Ok, i just restarted.

But, interesting fact.. The computer froze as it was shutting down.. You know when you have the W7 screen showing, and it says "Shutting down". Well, this is where it just froze.

I had to turn off the laptop and restart it, and here I am. It was the first time it froze since yesterday.

Regarding uTorrent, lets say i'm an experienced user and i know what to download or not but in this case, i had just installed it earlier tonight but didnt download anything except a few songs.

Edited by Eric Bergeron, 03 April 2010 - 06:30 PM.


#12 Broni

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Posted 03 April 2010 - 06:32 PM

Keep us posted on freezing issue.

You may also...

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

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#13 Eric Bergeron

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Posted 03 April 2010 - 06:36 PM

Nothing interesting :S

Vino's Event Viewer v01c run on Windows 2008 in French
Report run at 03/04/2010 19:36:26

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Erreur Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Erreur Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

#14 Broni

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Posted 03 April 2010 - 06:44 PM

Well, since nothing is there, you may have some hardware issue.

Since you disabled some startups, try to shut down computer and see, if it'll freeze again.

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#15 Eric Bergeron

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Posted 03 April 2010 - 08:50 PM

Exactly the same hardware issue on 2 completely different systems...

Dell told me it was a software issue after 2 weeks troubleshooting hardware issues..

This is a tough one.




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