Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

AVG Update problems


  • Please log in to reply
10 replies to this topic

#1 joshloserkid

joshloserkid

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 03 April 2010 - 12:44 PM

I have AVG free 9.0 and i try to update it and it says update failed genral error everytime i try to do program update...i can do virus definitions update fine but not program udate...any suggestions?

BC AdBot (Login to Remove)

 


#2 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:05:33 PM

Posted 03 April 2010 - 06:59 PM

Do you have Vista or Windows 7? If so, right-click AVG and click Run as administrator.
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#3 joshloserkid

joshloserkid
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 04 April 2010 - 03:12 PM

i have vista....and your advice didnt work...i would try an unistall and redownload and reinstall but im having downloading problems as well

#4 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:05:33 PM

Posted 04 April 2010 - 03:33 PM

Hmm...are you having other internet problems (browser timeouts, failed downloads, etc.)? If so, it may a problem with your internet connection, not AVG directly. In that case, we would move your topic into the Networking sub-forum for further analysis.

If you are having trouble connecting to (or downloading from) security-based websites exclusively, then that may be a sign of malware infection.

Please clarify all that you can, and I will be better able to assist. :thumbsup:
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#5 joshloserkid

joshloserkid
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 04 April 2010 - 10:16 PM

there have been some connection problems like lately it disconnects a lot so it may be that but i have an anti malware program on top of the avg. so i dont think it would be malware related

#6 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:05:33 PM

Posted 04 April 2010 - 10:32 PM

Okay, then we'll assume network problems for now.

I'll have this moved to the Networking sub-forum where you're be able to get more relevant advice. :thumbsup:

One thing: have you tried disabling your firewall before trying the software update? It's something to try...
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#7 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:33 PM

Posted 04 April 2010 - 10:51 PM

Can you get to other anti-malware sites like www.symantec.com and www.mcafee.com?

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:33 PM

Posted 04 April 2010 - 10:59 PM

Before we move this, have you run malware scans(from safe Mode)?
Do you have any Zone Alarm products installed?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:05:33 PM

Posted 04 April 2010 - 11:02 PM

Can you get to other anti-malware sites like www.symantec.com and www.mcafee.com?

That was what I was aiming at in my second post...

If you are having trouble connecting to (or downloading from) security-based websites exclusively, then that may be a sign of malware infection.


But since he can download pattern files (aka definition updates), that shoots holes in that theory. Still, it's something to try.

Symantec
McAfee
AVG
Avira
Avast!

There are plenty to try, josh. :thumbsup:

If you can't connect to some of them (or all), but can connect to other common websites like Google, YouTube, Facebook, MySpace, etc...then we might have reason to suspect malware.

But at this point, until we get some clarification from you, I think it's just faulty internet.
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#10 joshloserkid

joshloserkid
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 05 April 2010 - 10:50 AM

i have doen scans in safe mode...and can get to those just fine...and also i did disbale my firewall and tried to update and that still didnt work..and avg doesnt offer much help with having their free product...

#11 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:33 PM

Posted 05 April 2010 - 12:07 PM

I would remove AVG, and download Avast or Avira.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users