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Unknown problem, possibly Gen:Packed.Hiloti.1

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6 replies to this topic

#1 Fishbed


  • Members
  • 13 posts
  • Gender:Male
  • Location:Manchester, UK
  • Local time:09:45 PM

Posted 03 April 2010 - 01:19 AM

Last week Bitdefender suddenly began to report, whenever I tried to open a program (or if one was already running at the time) that it was infected and recommended blocking it. These were programs I have had installed for years, and when I scanned the individual files there was no sign of trouble. A deep system scan turned up a single trojan, which was dealt with (and may not have been related to this), but the problem of programs being reported as malicious continued and I have had to whitelist certain programs just so that I can use the PC as I need to (Firefox, Windows Messenger etc).
Whilst there weren't any initial problems (at the time I thought that it might be a fault in Bitdefender itself), since then my Internet connection has been erratic and randomly disconnected, system speed has been patchy and Bitdefender has detected an infection by Gen:Packed.Hiloti.1 - this wasn't present when I ran my last scan, but I doubt that it is unrelated. Bitdefender has blocked it but been unable to delete or quarantine two of the three detected files; the third was deleted without any trouble, but on restarting Windows I get an error message naming this file and saying "The specified module could not be found."
Something else I have noticed is that Windows does not appear to perform the usual startup sound. Not only that, but My Documents will randomly open as soon as Windows begins. (Possibly the function to play the sound has been affected and My Documents opens in its place?)
As if this weren't enough to worry about, my mouse pointer has been randomly freezing. This was an occasional problem before this all kicked off, but now it is proving to be extremely troublesome. Sometimes it will only stop for a split second, other times it may be freed by pressing any key on the keyboard (it may be that there is no reaction at all, until my PC makes the sound it does when any three keys are pressed at the same time), or it may completely stop and I will have to reset my PC altogether. I don't know if this problem is related, but it has escalated since this apparent infection.
I would be grateful for any help with this problem at all. As instructed elsewhere, this is my DDS log:

DDS (Ver_10-03-17.01) - NTFSx86
Run by Thomas at 3:20:00.32 on 03/04/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.44.1033.18.383.55 [GMT 1:00]

AV: BitDefender Antivirus *On-access scanning disabled* (Updated) {6C4BB89C-B0ED-4F41-A29C-4373888923BB}
AV: Norton AntiVirus 2006 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Worm Protection *enabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
FW: BitDefender Firewall *enabled* {4055920F-2E99-48A8-A270-4243D2B8F242}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Virgin Broadband Wireless\AffinegyService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Media Center Diagnostic Kit\Tests\Bin\ehMonitor.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Kontiki\KService.exe
C:\Program Files\WinPcap\rpcapd.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Virgin Net Broadband\Dragdiag.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Lexmark 4300 Series\ezprint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WiFiConnector\NintendoWFCReg.exe
C:\Program Files\Virgin Broadband Wireless\ndis_events.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Thomas\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Bar =
uDefault_Search_URL =
uDefault_Page_URL =
uInternet Settings,ProxyOverride = localhost
uSearchAssistant =
mSearchAssistant = hxxp://www.google.com/ie
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\sdra64.exe,
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
TB: BitDefender Toolbar: {381ffde8-2394-4f90-b10d-fc6124a40f8c} - c:\program files\bitdefender\bitdefender 2009\IEToolbar.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [NCLaunch] c:\windows\NCLAUNCH.EXe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [kdx] c:\program files\kontiki\KHost.exe -all
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [Alcmtr] ALCMTR.EXE
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SpeedTouch USB Diagnostics] "c:\program files\virgin net broadband\Dragdiag.exe" /icon
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [EzPrint] "c:\program files\lexmark 4300 series\ezprint.exe"
mRun: [HistorySweep] "c:\progra~1\histor~1\HistorySweep.exe" /autostart
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Wireless Manager] "c:\program files\virgin broadband wireless\Wireless Manager.exe" startup
mRun: [4oD] "c:\program files\kontiki\KHost.exe" -all
mRun: [BDAgent] "c:\program files\bitdefender\bitdefender 2009\bdagent.exe"
mRun: [BitDefender Antiphishing Helper] "c:\program files\bitdefender\bitdefender 2009\IEShow.exe"
mRun: [Tbepulucasicuz] rundll32.exe "c:\windows\aqigeyajo.dll",Startup
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\runnin~1.lnk - c:\program files\wificonnector\NintendoWFCReg.exe
IE: Add to AMV Convert Tool... - c:\program files\mp3 player utilities 3.73\amvconverter\grab.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: MediaManager tool grab multimedia file - c:\program files\mp3 player utilities 3.73\mediamanager\grab.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - hxxp://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {BD393C14-72AD-4790-A095-76522973D6B8} - hxxp://messenger.zone.msn.com/binary/Bankshot.cab31267.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} - hxxp://games.myspace.com/Gameshell/GameHost/1.0/OberonGameHost.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {D821DC4A-0814-435E-9820-661C543A4679} - hxxp://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli wcsc32.dll
Hosts: www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\thomas\applic~1\mozilla\firefox\profiles\8883yobe.default\
FF - component: c:\program files\mozilla firefox\components\FFComm.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\documents and settings\all users\application data\zylom\zylomgamesplayer\npzylomgamesplayer.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npzylomgamesplayer.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: XULRunner: {7692190A-29E6-4231-89F1-E3443DDD83A1} - c:\documents and settings\thomas\local settings\application data\{7692190A-29E6-4231-89F1-E3443DDD83A1}

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R2 BDVEDISK;BDVEDISK;c:\program files\bitdefender\bitdefender 2009\BDVEDISK.sys [2008-10-6 82696]
R2 LxrHP30d;LxrHP30d;c:\windows\system32\drivers\LxrHP30d.sys [2007-1-12 69920]
R2 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2009-3-13 32512]
R3 bdfm;BDFM;c:\windows\system32\drivers\bdfm.sys [2008-9-18 111112]
R3 Bdfndisf;BitDefender Firewall NDIS Filter Service;c:\windows\system32\drivers\bdfndisf.sys [2009-2-12 104456]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\common files\symantec shared\eengine\eraserutilrebootdrv.sys --> c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [?]
S3 HCWU2DTD;Hauppauge Nova USB2 DVB-T TV Receiver;c:\windows\system32\drivers\hcwu2dtd.sys [2006-2-27 32896]
S3 HCWU2DTL;Hauppauge Nova-USB2-T Adapter Firmware Loader;c:\windows\system32\drivers\hcwu2dtl.sys [2006-2-27 16896]
S3 nenum13E;nenum13E;c:\docume~1\lawrie\locals~1\temp\nenum13E.sys [2005-7-12 31744]

=============== Created Last 30 ================

2010-04-03 02:07:02 0 ----a-w- c:\documents and settings\thomas\defogger_reenable
2010-04-01 18:04:59 0 ----a-w- c:\windows\Shazisoxebuxey.bin
2010-04-01 18:04:44 120 ----a-w- c:\windows\Tzecijuduligej.dat
2010-03-25 01:09:50 0 d-sh--w- c:\windows\system32\lowsec
2010-03-12 23:31:48 0 d-----w- c:\program files\VideoLAN
2010-03-10 06:25:59 0 d-----w- c:\docume~1\alluse~1\applic~1\Documents

==================== Find3M ====================

2010-02-26 17:22:39 81984 ----a-w- c:\windows\system32\bdod.bin
2010-02-12 10:03:03 293376 ------w- c:\windows\system32\browserchoice.exe
2010-02-04 10:01:14 74072 ----a-w- c:\windows\system32\XAPOFX1_4.dll
2010-02-04 10:01:14 528216 ----a-w- c:\windows\system32\XAudio2_6.dll
2010-02-04 10:01:14 238936 ----a-w- c:\windows\system32\xactengine3_6.dll
2010-02-04 10:01:14 22360 ----a-w- c:\windows\system32\X3DAudio1_7.dll
2010-01-05 10:00:29 832512 ----a-w- c:\windows\system32\wininet.dll
2010-01-05 10:00:21 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-01-05 10:00:20 17408 ----a-w- c:\windows\system32\corpol.dll
2006-05-17 04:04:53 56 --sh--r- c:\windows\system32\B275AE8115.sys
2006-05-17 04:04:53 1682 --sha-w- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 3:24:03.95 ===============

Attached Files

Edited by Fishbed, 03 April 2010 - 01:22 AM.

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#2 Blind Faith

Blind Faith

  • Malware Response Team
  • 4,101 posts
  • Gender:Female
  • Local time:12:45 AM

Posted 07 April 2010 - 07:32 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro

If I haven't replied in 48 hours, please feel free to send me a PM.

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#3 Fishbed

  • Topic Starter

  • Members
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  • Gender:Male
  • Location:Manchester, UK
  • Local time:09:45 PM

Posted 10 April 2010 - 09:50 PM

Thank you for your help, and I'm sorry that I have not replied sooner; the problems with my PC have escalated since I started this topic, and the situation has changed somewhat.
Difficulties with the mouse pointer freezing randomly progressed to a point where my PC became virtually unusable, sometimes the pointer would lock in one place within a few seconds of Windows starting up, and even became sluggish at the login screen. In some cases it may only briefly pause, at other times it stops indefinitely and I have to restart the computer. This severely restricts what I can do with my PC (I'm not sure I can even post something to this message board using only keyboard commands) and in desperation I resorted to performing a series of System Restores to see if they would work. Some of the problems have gone - I no longer get an error message at the start - but there's been no effect on the performance of my mouse. This has badly affected my efforts to run the checks you mentioned in your post, but I will keep trying to download and run those programs.

#4 schrauber



  • Malware Response Team
  • 24,794 posts
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  • Location:Munich,Germany
  • Local time:10:45 PM

Posted 15 April 2010 - 12:23 PM

Hello, Fishbed
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.

Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2


Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper

If you need help, see this link:

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#5 Fishbed

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Posted 18 April 2010 - 03:36 PM

Thank you for your attention, and I'm sorry for the delay in replying. I have downloaded Combofix, but when I went to run it, I was shown an error message saying that my OS is not compatible, and that I need to have Windows 2000 or XP - despite the fact that I have Windows XP. As I know that Combofix is a powerful tool, I'm not sure whether it is safe to use this program...

#6 schrauber



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Posted 19 April 2010 - 12:19 PM


Please try this:

  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Under the Custom Scan box paste this in
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
  5. Push the Quick Scan button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


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#7 schrauber



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Posted 23 April 2010 - 11:21 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.

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