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AHHHHH I've been Infected


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#1 pnbsoup

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Posted 03 April 2010 - 12:39 AM

Can someone please try to help me!!!! I have a pop-up window that states Total Vista Security Alert?? I could download the Malwarebytes program, but when I try to double click onto the program it does not do anything??? Is there another way where I could try to run this program??

Thanks your help is greatly appreciated!!

pnbsoup

PS - I could provide you with a Hi Jack this log if neccessary...

Edited by pnbsoup, 03 April 2010 - 12:40 AM.


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#2 boopme

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Posted 03 April 2010 - 09:31 AM

Hello when you download it and are to save to desktop. In that window rename mbam exe to zztoy.exe and then save. Now try to run it
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 pnbsoup

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Posted 03 April 2010 - 11:36 PM

Boopme,
Thanks for taking the time to help me out. I was able to download the following programs and run them...
-Rkill program, TFC Program, and finally the Malwarebytes program. Below is the malwarebytes log, I was able to run a full system scan and deleted the infected files..

Thanks

pnbsoup



Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3948

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

4/3/2010 9:48:09 AM
mbam-log-2010-04-03 (09-48-09).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 270432
Time elapsed: 1 hour(s), 7 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\pnbsoup\AppData\Local\ave.exe" /START "C:\Program Files (x86)\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\pnbsoup\AppData\Local\ave.exe" /START "C:\Program Files (x86)\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\pnbsoup\AppData\Local\ave.exe" /START "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\pnbsoup\Local Settings\Application Data\ave.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.
C:\Users\pnbsoup\AppData\Local\ave.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.

#4 boopme

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Posted 03 April 2010 - 11:52 PM

Hello,good work! As these varmints like to work in packs I would like to run another scan and be sure. I'll look back in the am.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 pnbsoup

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Posted 04 April 2010 - 11:44 AM

Boopme,
I ran the ATF Cleaner and the Super program...Below is the my log...

Again thanks for your help!!!

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/04/2010 at 12:34 PM

Application Version : 4.35.1002

Core Rules Database Version : 4767
Trace Rules Database Version: 2579

Scan type : Complete Scan
Total Scan Time : 00:50:45

Memory items scanned : 128
Memory threats detected : 0
Registry items scanned : 6392
Registry threats detected : 0
File items scanned : 39487
File threats detected : 17

Adware.Tracking Cookie
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@invitemedia[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@advertising[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@atwola[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@adopt.euroclick[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@ar.atwola[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@at.atwola[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@ar.atwola[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@ads.pointroll[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@ad.yieldmanager[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@edge.ru4[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@2o7[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@atdmt[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@doubleclick[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@revsci[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@specificclick[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@tacoda[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@trafficmp[1].txt



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/04/2010 at 12:34 PM

Application Version : 4.35.1002

Core Rules Database Version : 4767
Trace Rules Database Version: 2579

Scan type : Complete Scan
Total Scan Time : 00:50:45

Memory items scanned : 128
Memory threats detected : 0
Registry items scanned : 6392
Registry threats detected : 0
File items scanned : 39487
File threats detected : 17

Adware.Tracking Cookie
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@invitemedia[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@advertising[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@atwola[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@adopt.euroclick[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@ar.atwola[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@at.atwola[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@ar.atwola[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@ads.pointroll[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@ad.yieldmanager[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@edge.ru4[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@2o7[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@atdmt[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@doubleclick[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@revsci[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@specificclick[1].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@tacoda[2].txt
C:\Users\pnbsoup\AppData\Roaming\Microsoft\Windows\Cookies\Low\pnbsoup@trafficmp[1].txt

#6 boopme

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Posted 04 April 2010 - 12:58 PM

Looks great,if there are no further issues then... Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 pnbsoup

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Posted 04 April 2010 - 09:29 PM

Thanks Boopme!!! You have been awesome!!!

pnbsoup

#8 boopme

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Posted 04 April 2010 - 10:31 PM

You're welcome pnbsoup from all of us here at BC. We are glad to have helped.
Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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