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Tricky, Evil Malware!!! AHHHH!!


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3 replies to this topic

#1 Ongie

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Posted 02 April 2010 - 02:38 PM

Dear BleepingComputer Forums,

Thank you for the wonderful service you provide, first off. I have referred to your forums many times in the past to resolve my computing issues. You are the best of the best.

Unfortunately, my father recently contracted some nasty unknown malware. First, there were pop-ups in Internet Explorer, which froze his system. He then powered down the computer and restarted it to find that it could not reboot into windows (XP, home, service pack 2) normally. It will boot in safe mode (with networking), but it cannot connect to the internet.

There are other wrenches in the gears... I tried to install Malwarebytes via a thumb drive, only to find that upon installation, the .exe file had been deleted! The same goes for Avast. I run the install from the thumb drive, but the .exe files are missing.

I then installed these programs on my laptop, copied the .exe files to the thumb drive, and attempted to copy and paste them into the program files to run them... but discovered that I cannot drag-and-drop or copy-paste anything from the thumb drive to the computer (even in safe mode)! I then tried burning the .exe's to a CD and the same thing happened! Arrrgh!

At that point, I was stumped. I have never manually-deleted malware; I have always relied on MalwareBytes. This is beyond my very limited skill.

System restore is disabled. He doesn't have his original XP disc, either. Help me, Obi-Wan Kenobi... you're my only hope.

I just ran HijackThis, and the log is attached... Thank you all for your expertise!

Attached Files



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#2 syler

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Posted 06 April 2010 - 01:15 PM

Hello and and Welcome to Bleepingcomputer

Please note we are very busy, so if I don't hear from you within 5 days the topic will be closed, If you have since
resolved your issues I would appreciate if you would let me no so I can close this topic.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)


  1. Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  2. Disconnect from the Internet and close all running programs, as this process may crash your computer.
  3. Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  4. Double click on Gmer to run it.
  5. Allow the gmer.sys driver to load if asked.
  6. You may see a rootkit warning window, If you do, click No.
  7. Untick the following boxes on the right side of the Gmer screen.
    Sections
    IAT/EAT
    Files
    Show All
  8. Click on and wait for the scan to finish.
  9. If you see a rootkit warning window, click OK.
  10. Push and save the logfile to your desktop.
  11. Copy and Paste the contents of that file in your next post.



Then please post back here with the following:
  • log.txt
  • info.txt
  • Gmer log

Thanks

unite.jpg


#3 Ongie

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Posted 06 April 2010 - 04:49 PM

Thank you for responding, however my issues have gotten resolved and things are back to normal. thumbup.gif

Feel free to close.

#4 syler

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Posted 07 April 2010 - 09:20 AM

Thanks for letting me know thumbup2.gif

Since this issue appears resolved ... this Topic is closed. Glad we could help.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

unite.jpg





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