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Help, Cant Delete a Trojan


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4 replies to this topic

#1 lakan299

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Posted 02 April 2010 - 01:06 PM

Hi there,

I really need thy help.... I have NOD32 and it has detected this:Win32\TrojanDownloader.Agent.NXY trojan (drsb.exe).

However, it cannot clean/delete the file since access is denied (given it is being used by another program- i dont know which one)

I have located the file (drsb.exe) regular delete does not work.

Ive tried File Assassin/KillBox/OTmoveIT and even manually deletion by the command propt.. to no avail, futile....

Please help..

Edited by extremeboy, 02 April 2010 - 01:21 PM.
Removed E-mail + Moved to AII -no logs posted

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#2 boopme

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Posted 02 April 2010 - 03:42 PM

Hello and welcome.
We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9. Not here.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 lakan299

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Posted 02 April 2010 - 09:11 PM

Hello and welcome.
We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9. Not here.
If Gmer won't run,skip it and move on.
Let me know if that went well.



Hi there,

I did exactly what you have instructed me but i only reached STEP 8, when i launch GMER.EXE the pc just reboots.

i tried a couple of times but its the same it keeps on rebooting...

please aid me on this...

thanks, sincerely

lakan299

"One More Bite A Little Closer to the Bones"


#4 boopme

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Posted 02 April 2010 - 09:17 PM

It's OK ,
If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning[/color][/i].

Or skip GMER and just post DDS . Mention in the new topic GMER crashes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Orange Blossom

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Posted 02 April 2010 - 09:58 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/306805/win32trojandownloaderagentnxy-trojan-drsbexe/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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