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Windows won't start up


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#1 BenjaminWard

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Posted 18 September 2005 - 09:34 AM

A friend of mine has a computer that after powering up and going through the bios screen will simple go black. Windows won't load up. I tried to delete the partition on his harddrive by using the windows Cd, but it freezes on the Windows is starting... message. I've booted to the last known good configuration, which never works, safe mode won't work, but I can get to the screen of different boot modes. Any suggestions? Or is it time to take it to the shed?

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#2 frankie12

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Posted 18 September 2005 - 10:13 AM

did you delete any of the files in the windows folder?

#3 Enthusiast

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Posted 18 September 2005 - 11:10 AM

Sounds like you may have to reformat and do a fresh install of the op system.

Do you have a full installation disc of whichever Windows op system is on the computer and its key number?

#4 BenjaminWard

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Posted 18 September 2005 - 12:23 PM

I personally didn't delete anything in response to that first question. My friend said he went to school, and when he came home, the computer was sitting dormant like I described it, with the screen blanking, and the computer not loading.

It's a dell, so I believe the key number isn't included, I do have the Windows CD, but like I said, when I put it in there, and tell the computer to boot from the CD rom, it will start, but freeze at the Windows is setting up... screen.

#5 Enthusiast

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Posted 18 September 2005 - 09:36 PM

Dell supplies the key number. They just don't provide a Windows installation cd and either provide their own restore cd or have it installed in the "cabs" they install on the computer instead.

What op system is on this computer?

#6 BenjaminWard

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Posted 19 September 2005 - 05:01 AM

windows xp non professional

#7 BenjaminWard

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Posted 20 September 2005 - 07:29 PM

would a new harddrive solve the problem, or is there a cheaper alternative?

#8 Enthusiast

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Posted 20 September 2005 - 08:01 PM

You haven't determined that the hard drive is malfunctioning as yet.

The Windows COA or key number may be on a sticker on the computer. If not, contact Dell and get the number from them.

Then use their restore disc.

#9 BenjaminWard

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Posted 20 September 2005 - 08:16 PM

I don't understand how the Key would help me though. I've tried reinstalling windows, but when I place the disk in the CD Drive and boot from the Drive it freezes at the Windows is loading blue screen. I can't even reinstall windows, nor do I get the chance to enter a serial number. Someone suggested reformatting the drive, but I have no clue how to do that. I dont even see a way to access MS DOS. All I can access are the BIOS.

#10 Enthusiast

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Posted 20 September 2005 - 08:28 PM

What you can do once you get the key number (which will be necessary to input once you get to that point) is fdisk and reformat the drive on which to install Windows.

You will also need a boot disc which can be downloaded and placed on a floppy from numerous sites on the net, and the disc which came with the computer. (I know your friend didn't create the boot discs as instructed when he first got his machine, right? So you can download one from numerous places on the net and save it to a floppy disc.)

#11 BenjaminWard

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Posted 20 September 2005 - 08:34 PM

Alright, so I need to get him to obtain the Key Number for his Windows OS and obtain a boot disk from the internet for him? Any links?

#12 Enthusiast

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Posted 20 September 2005 - 09:19 PM

Bootdisk.com
http://www.bootdisk.com/

#13 Enthusiast

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Posted 20 September 2005 - 09:28 PM

Here are some tutorials for installing XP as a fresh install:

http://www.webtree.ca/windowsxp/clean_install.htm

http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp

http://support.microsoft.com/?kbid=316941

#14 sampson

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Posted 21 September 2005 - 04:06 PM

i sure hope not...it's the same problem i'm having with my daughter's puter. can't get past the black screens, had os reloaded before but she crashed the thing again ( just think, she turns 16 in a little over a year [car!])and now gotta corrupted registry, that's what Microsoft told me.

#15 Enthusiast

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Posted 21 September 2005 - 10:21 PM

A corrupted registry can be the result of many things, among them continual installation and then deletion of programs, viruses transmitted over P2P (like Kazaa, bit-torrent, etc), carelessness about using anti-virus programs properly - (updated regularly and used constantly), infections as a result of no firewall, careless downloading practices or not reading EULAs and allowing deleterious downloads of malware, and on and on.

Not utilizing anti-malware programs (pleural - you need at least several and must keep them continually updated) can also allow serious infections to create havoc in your computer.




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