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not possible to finalise download of programs


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#1 olly986

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Posted 02 April 2010 - 10:27 AM

Hi

A friend of mine has a problem that I tried to fix but cannot come up with a solution.

An Orange engineer came last week to sort out a connection problem he had with his computer and wifi.

After an hour the lad left saying everything was fine, for my friend to find out 20 minutes later than the problem persisted, he bought his laptop to a local guy who apparently reactivated the wifi and his computer is connecting fine onto the internet now....

Well not that fine, since he cannot connect with firefox, which is not recognised anymore, any program that I try to install to check his computer for virus, trojan etc....like spybot do not load, I get the first 2 run and save boxes but then nothing.

I have tried different programs with no success, his printer is not recognised anymore and the HP disk is telling me now that the computer (Vista) is not a op that is recognised, this printer was working fine before the orange guy touching the PC.

This is what I think but I could be wrong and was not able to fix it.

It looks like the administrator is locking any programs I try to load, is this possible? I have tried to load a new profile but it is not recognised to do anything, but it is on the PC.

Any help would be appreciated

PC and printer are both HP window Vista , I have not the exact reference but can get it if needed.

Thank you

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#2 boopme

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Posted 02 April 2010 - 06:48 PM

Hello, I am moving this from Vista to the Am I Infected forum.
Everything mentioned is possible. So let's see if we can get a log.

Run FixExe.reg

FixExe.reg
....click Run when the box opens


Run RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
If the computer is rebooted or a reboot occurs along the way you will need to run the application again as the malware programs will start again.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.

alternate download link 1

alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's

Teatimer), they may interfere or alert you. Temporarily disable such programs or permit

them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from

    here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your

    operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection

process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


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