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Wireless Accessories - Call Center


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#1 legghorn

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Posted 02 April 2010 - 09:55 AM

I manage an emergency operations center. We have about 50 PC's in a 50' x 50' room. The PC's are installed in cabinets with users sitting around a number of "pods". Workspace is at a premium and things get pretty chaotic and stressful. Lots of tangled cables and cables never seem to be quite long enough.

I would like to go to wireless keyboards and mice. Specifically the HP Elite keyboard and mice. 2.4 Ghz type

Besides the wireless accessories, there are several different WiFi systems (802.11b, g, n, a as well as dozens of blue tooth enabled phones/PDAs, and wireless comm devices, cell boosters, etc.) LOTS of radio noise!

Does anyone have any experience putting wireless accessories into this type of environment? I'll use labels to keep keyboards and PC's matched, but I'm curious if there's a technical limit to how many wireless accessories can share the same space.

Thanks!

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#2 meuchel

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Posted 07 April 2010 - 09:47 AM

I would check with the manufacturer

Wireless devices run on auto-syncing channels. if you have to many devices operating on the same channel you will get cross talk interference.
From my understanding of blue tooth you can securely pair 2 devices and they pass a key to know who is talking to who.
That may be a better option to get blue tooth accessories instead of plain wireless just don't use the same key :thumbsup:.

#3 legghorn

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Posted 09 April 2010 - 05:31 AM

Tried the manufacturer. The guy I talked to was clueless. He had no product knowledge at all. All he could do was read me what his computer said about key words and it wasn't in there. But thanks. The crosstalk is what I'm concerned about.

#4 meuchel

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Posted 09 April 2010 - 11:14 AM

crosstalk-right
that is why i recommended using bluetooth devices instead of standard wireless as you get a true secure "pairing".
it is like encoding your message so only the one with the key can read it.
where wireless just picks a channel and starts talking and doesn't care who is listening in.




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