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#1 stepheni

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Posted 02 April 2010 - 09:34 AM

Hi...

I was trying to install a bittorrent downloaded ipod video converter. Now I have all sorts of issues.
First thing noted: Untrusted site when trying to go to gmail
Unable to use the internet effectively; search click7 hijack.
All sorts of malware popups.
Unable to run spybot and malware
Privacy Threat and Danger trial version pop up's
Desktop changes; Nude tube icon

This is difficult to deal with...any help would be appreciated.

Thanks,
Stephen

Edited by Orange Blossom, 02 April 2010 - 10:46 AM.
Move to AII as no logs posted. ~ OB


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#2 boopme

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Posted 02 April 2010 - 11:41 AM

Hello ,If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware[/color]

Before Running MBAM also copy these run these
FixExe.reg

FixExe.reg
....click Run when the box opens


RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
If the computer is rebooted or a reboot occurs along the way you will need to run the application again as the malware programs will start again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 stepheni

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Posted 02 April 2010 - 12:25 PM

Hey..Thanks for responding..
I can use the internet, but it is not easy have to try many times and kill many pop ups.

I should be able to download mbam-setup.exe if you provide a link.
I downloaded the FixExe.reg, and it seemed to add to the registry successfully but no program opened and I only got to pop ups to which I responed yes and OK.

I downloaded and ran RKill....

I got the black DOS box so the tool ran successfully.
Here is what it said:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Steve on 04/02/2010 at 13:16:06.


Processes terminated by Rkill or while it was running:


C:\Program Files\Cisco Systems\SSL VPN Client\agent.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\winlogon.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\mplay32xe.exe
c:\docume~1\steve\locals~1\temp\f49ut1gad .exe
C:\Documents and Settings\Steve\Start Menu\Programs\Startup\6A650.exe.exe
C:\Documents and Settings\All Users\Application Data\U3\U3Launcher\LaunchU3.exe
C:\Documents and Settings\Steve\Local Settings\Application Data\ave.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\bp9an.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\cmd.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\csrss.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\notepad.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\hexdump.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\nvsvc32.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\mdm.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\taskmgr.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\system.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\debug.exe
C:\DOCUME~1\Steve\LOCALS~1\Temp\avp32.exe


Rkill completed on 04/02/2010 at 13:16:14.


I assume it would now be time to down load and install mbam-setup.exe.

PLease provide the link and indicate on how to proceed.

Thanks again so much...

Stephen

#4 boopme

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Posted 02 April 2010 - 01:59 PM

Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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