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No browser works, except Maxthon and im hating it

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2 replies to this topic

#1 shehab6003


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Posted 02 April 2010 - 06:21 AM

i had firefox and IE installed then IE just refused to work when i try to go to a web address from the explorer i get " windows cannot find '(null)'.

then firefox was too slow so i uninstalled and installed and each time i open firefox i get an error message saying another version of firefox is running, although i got no other one, however when i press ok firefox open and works normally till recently i began getting the error windows has closed firefox to help protect your computer ...

so i installed opera, chrome and safari and they don't even open or give any error or anything. chrome works in safe mode though.

so now im stuck with maxthon which i installed before installing firefox in the first place. so any ideas about what went wrong?

in using windows XP SP3

Edited by shehab6003, 02 April 2010 - 06:22 AM.

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#2 themeat


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Posted 03 April 2010 - 11:29 PM

This seems to be a Malware or Virus issue. Since I am not an official Bleeping Computer techie, The only suggestion I feel safe enough to offer is this: run your antivirus any way you can. If you have to schedule a boot time scan, do it. Also you may want to think about using an anti-spyware program too. keep updating in this thread with all the info possible and ill try to help as much as I can.

#3 boopme


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Posted 04 April 2010 - 12:03 AM

Hello I will move this to Am I Infected for now. .................. my note XP SP3

What antivirus and Firewall are you using?

As suggested run a scan with your AV from Safe mode.

Next run MBAM (MalwareBytes): in Normal mode.

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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