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DELL pc - is this overheating?

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#1 RNPx


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Posted 02 April 2010 - 04:50 AM

sorry for my bad english

i recently bought a brand new dell pc and after 3 days it already started having issues...

it reboots suddenly and i get BSOD a few times

i used to open the windows of my room for air circulation thinking it was an overheating issue
so it didn't reboot for a while
but then it started getting cold in my room so i closed the windows
and now it happens again

but im not sure whether i just got lucky those few weeks that it didn't happen or if it really is an overheating issue

a friend of mines laptop used to have the same problem, and she fixed it by opening up her laptop and her cooler had a lot of dust on it so she wiped that off and it started acting normal again
but it couldn't be the same problem with me cuz mines brandnew
i told her i was having the same issues and then she asked me how much memmory i have, i have 8 gigabyte of memmory and she said that was too much the cooler couldn't handle or something

anyway, is this overheating?

i downloaded HWMonitor from http://www.cpuid.com/hwmonitor.php
when i run it i find the highest heat at the GPU Core from the graphics card it's 46 C

can someone help me please?
i could sent it back to dell but then i don't have a pc to do my homework on till they fixed it which im sure will take quite some time

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#2 the_patriot11


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Posted 02 April 2010 - 05:25 AM

46C on the graphics card is not within the danger zone unless the card is failing. whats the system temp and the CPU temp?



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#3 MrBruce1959


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Posted 02 April 2010 - 11:29 AM

I realize this computer is new, but sometimes during shipping and transport things can go wrong.

The heat sink might not be fully seated on top of the processor.

Someone might not have applied heat sink compound in between the processor and heat sink during assembly.

The heat sink fan may be defective.

Yes the device is new, but today parts for computers are massed produced and Quality Control isn't always enforced like it used to be.
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