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Can't install Hyjackthis or any other antivirus programs


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3 replies to this topic

#1 valentinecomputerguy

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Posted 02 April 2010 - 12:39 AM

Thank you for reading. I think that I am in the right area of the forum but not 100% sure.

My in-laws downloaded antivirus 2009 about a year ago. It has finally because a big enough problem that they want me to fix their computer.

They are running XP Pro SP1. I cannot update to SP2 or install the Windows Validation Tool because of the virus issue. I am also unable to install or run hyjackthis, combofix or any anti virus or spyware. When I try to install those programs the hour glass comes up for a second then disappears.

I have stopped most of their startup services and am able to run in safe mode and normal.

I would like to give them a usable computer by removing antivirus 2009 and cleaning the machine.

I have attached the DDS files that were generated.

I was not able to generate a GMER file because the program would not start.

Any suggestions on where to "start" or go from here?

Thanks again

Attached Files


Edited by valentinecomputerguy, 02 April 2010 - 01:05 AM.


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#2 valentinecomputerguy

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Posted 03 April 2010 - 02:04 PM

I was able to run HijackThis eventually. The log is listed below.

Also the machine says that the version of windows is Build 2600.

I can't run GMER still and I cannot update windows to SP2. I may try manual downloading and installing SP3.

I hope this is the information that you need.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:19:55 AM, on 4/3/2010
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\WgaTray.exe
C:\WINNT\System32\devldr32.exe
C:\WINNT\System32\wuauclt.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/def...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/def...//www.yahoo.com
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - ~EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
R3 - URLSearchHook: MyIdentityDefender - {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - C:\Documents and Settings\Charles Dye\Local Settings\Application Data\CyberDefender\cdmyidd.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O1 - Hosts: 89.149.249.180 www.google.com
O1 - Hosts: 89.149.249.180 www.google.de
O1 - Hosts: 89.149.249.180 www.google.fr
O1 - Hosts: 89.149.249.180 www.google.co.uk
O1 - Hosts: 89.149.249.180 www.google.com.br
O1 - Hosts: 89.149.249.180 www.google.it
O1 - Hosts: 89.149.249.180 www.google.es
O1 - Hosts: 89.149.249.180 www.google.co.jp
O1 - Hosts: 89.149.249.180 www.google.com.mx
O1 - Hosts: 89.149.249.180 www.google.ca
O1 - Hosts: 89.149.249.180 www.google.com.au
O1 - Hosts: 89.149.249.180 www.google.nl
O1 - Hosts: 89.149.249.180 www.google.co.za
O1 - Hosts: 89.149.249.180 www.google.be
O1 - Hosts: 89.149.249.180 www.google.gr
O1 - Hosts: 89.149.249.180 www.google.at
O1 - Hosts: 89.149.249.180 www.google.se
O1 - Hosts: 89.149.249.180 www.google.ch
O1 - Hosts: 89.149.249.180 www.google.pt
O1 - Hosts: 89.149.249.180 www.google.dk
O1 - Hosts: 89.149.249.180 www.google.fi
O1 - Hosts: 89.149.249.180 www.google.ie
O1 - Hosts: 89.149.249.180 www.google.no
O1 - Hosts: 89.149.249.180 search.yahoo.com
O1 - Hosts: 89.149.249.180 us.search.yahoo.com
O1 - Hosts: 89.149.249.180 uk.search.yahoo.com
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: MyIdentityDefender - {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - C:\Documents and Settings\Charles Dye\Local Settings\Application Data\CyberDefender\cdmyidd.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\YTSingleInstance.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O3 - Toolbar: MyIdentityDefender - {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - C:\Documents and Settings\Charles Dye\Local Settings\Application Data\CyberDefender\cdmyidd.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINNT\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Adobe_Reader] c:\program files\internet explorer\wmpscfgs.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [CyberDefender Early Detection Center] "C:\Program Files\CyberDefender\AntiSpyware\cdas17.exe" /minimize
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim95\aim .exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\nwprovau.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker.com/send/file/128985-NZIL/PhPSetup.cab
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/release/PlaxoInstall.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://activex.microsoft.com/activex/contr...media/Swdir.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - https://us.dl1.yimg.com/download.yahoo.com/...nst20040510.cab
O16 - DPF: {3CC943C7-3C99-11D4-8135-0050041A5144} (RunExeActiveX.UserControl1) - file://C:\Program Files\Gateway\HelpSpot\RunExeActiveX.CAB
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - file://C:\Program Files\Gateway\HelpSpot\StartFirstControl.CAB
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.21.10/ttinst.cab
O16 - DPF: {CE37E095-ACFF-4380-A856-A560D389E5E1} (XPLControlProject.XPLControl) - file://C:\Program Files\Gateway\HelpSpot\XPLControl.CAB
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft.com/downloads/outc.cab
O16 - DPF: {E62A47D8-74B1-4A93-963A-E5E43B7CC5C2} - http://www.zuvio.com/opnste/UCSearch.CAB
O20 - AppInit_DLLs: app_dll.dll

--
End of file - 7391 bytes


Thanks again

Attached Files



#3 syler

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Posted 06 April 2010 - 12:17 PM

Hello and and Welcome to Bleepingcomputer

Please note we are very busy, so if I don't hear from you within 5 days the topic will be closed, If you have since
resolved your issues I would appreciate if you would let me no so I can close this topic.


I don't see an updated Anti Virus Program running on your machine, It is essential that you have an Anti Virus installed and keep it updated.
Without an updated Anti Virus running you are leaving your self wide open to infection every time you go on the internet.

These are some suggestion for a good free (non-commercial home use) Anti Virus:

Avast!
Antivir
AVG

Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.



Please download Malwarebytes' Anti-Malware from Here

Note: If you already have Malwarebytes' Anti-Malware, just update then run it.
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan (the scan may take some time to finish, so please be patient).
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply .
Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


  1. Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  2. Disconnect from the Internet and close all running programs, as this process may crash your computer.
  3. Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  4. Double click on Gmer to run it.
  5. Allow the gmer.sys driver to load if asked.
  6. You may see a rootkit warning window, If you do, click No.
  7. Untick the following boxes on the right side of the Gmer screen.
    Sections
    IAT/EAT
    Files
    Show All
  8. Click on and wait for the scan to finish.
  9. If you see a rootkit warning window, click OK.
  10. Push and save the logfile to your desktop.
  11. Copy and Paste the contents of that file in your next post.



Then please post back here with the following:
  • MBAM log
  • Gmer log
  • New DDS log

Thanks

unite.jpg


#4 syler

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Posted 11 April 2010 - 09:23 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

unite.jpg





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