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Issue I've had for a few months now


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#1 jason590

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Posted 01 April 2010 - 10:07 PM

so a few months ago my laptop randomly began running slow. Nothing was opening and i couldn't connect online. I restarted it and it stayed the same only my laptop wouldn't shut down. I figured it was some form of malware but nothing was picked up when i scanned it. I decided to reset my laptop to it's factory settings but the problem remained.

I was getting help from malwareremoval.com just to be sure there wasn't anything infected on my laptop, which there wasn't and i was referred to this site for help.


so here are my current symptoms

my laptop wont shut down or restart. It wont even go to he windows is shutting down screen, it stays on the desktop (works in safe mode though)

It would start up really slow until i stopped some programs from starting though startup inspector

and i cant update windows. when it automatically updates it gets stuck during the download. When i go to control panel update its get stuck and nothing happens. If i go to windows update the screen turns white and get stuck. I had a bit of success after i used dial-a-fix and managed to get into microsoft update but it jst stayed at the inspecting system part. I've even downloaded xp sp3 from a different site but still does not install.

so im not sure what else i could do so i hope anyone here can help

please and thanks

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#2 hamluis

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Posted 02 April 2010 - 08:49 AM

Hi :thumbsup:.

System manufacturer and model?

How much RAM installed?

How much free space currently on Windows partition...how large is this partition?

As a start...I suggest running the chkdsk command.

Go to My Computer, right-click on C:, select Properties/Tools tab.

Click the Check Now button under Error Checking, select both options. click Start.

Answer Yes to dialog box which appears.

Reboot the system...the chkdsk command will execute. Upon completion, system will boot into XP.

Louis

#3 cryptodan

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Posted 02 April 2010 - 02:47 PM

How hot does it get?

#4 jason590

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Posted 02 April 2010 - 02:58 PM

Its a toshiba satelite i gig of ram 100gig harddrive with 79 gigs of empty space

i did the chkdsk andim not sure what it was supposed to do but i can access the windows update site however now it gets stuck on checking for latest updates.

the shield for the automatic updates came up and it says updates ready to be installes but when i click on the sheild nothing happens

it doesnt get hotter than usual

#5 hamluis

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Posted 02 April 2010 - 03:32 PM

You don't have to use Windows Update...updates can be downloaded manually and installed from the desktop or wherever on the hard drive.

Info on what chkdsk does, http://www.hard-drive-help.com/chkdsk.html.

Can you now connect normally to other websites?

Since you have Startup Inspector installed...I suggest taking another look at what is running at boot and eliminate anything that really is unnecessary. IMO, the only startup items that truly need to run at boot...besides Microsoft items...would be the AV program, the firewall...and maybe one or two other programs.

You might also run the XP defrag function...directions available in the HELP files (just type defrag).

Louis

#6 jason590

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Posted 03 April 2010 - 04:07 PM

i can connect to other sites fine

i did stop some programs from startup inspector and i have run a defrag but it still doing the same.

its weird that it wont shut down properly i have no clue on what could have caused that

#7 hamluis

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Posted 03 April 2010 - 04:17 PM

How To Use Sfc.exe To Repair System Files - http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/

Louis




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