I just arrived from the Am I infected? What do I do?
forum here: http://www.bleepingcomputer.com/forums/t/295063/antivirus-pro-2010/
, and the Virus, Trojan, Spyware, and Malware Removal Logs
forum here: http://www.bleepingcomputer.com/forums/t/304418/rootrepeal-and-runscanner-refuse-to-open/
, and I have to say I am extremely impressed by the patient help I received there from boopme
Now that We've
cleaned out all of the baddies, and I've gotten a fresh anti virus installed, I would like to attempt to address my issues with Windows XP Pro.
I suppose I should start at the beginning? When I boot the computer, the following notice appears:
After I click Resolve Later
, Windows loads my desktop and I get the following:
If I click on the Next
button it offers the option of installing, which I have not done, I just click Cancel
As well as:
Ad of course in my Taskbar
, right next to my clock is the WGA icon. If I right click on the icon and click on Validation Failure Details I am taken to: http://www.microsoft.com/genuine/downloads/nonGenuine.aspx?displaylang=en&Error=13&PartnerID=103&sGuid=6b69e185-84d0-4097-b798-2551636e4519
and get this message:
I realize that all of this is probably nothing new to the Moderators and the Support Team, but I am trying to be as thorough as possible because I don't like to be spoon fed little bits of information when I'm trying to accomplish a task.
Let me continue by saying that this is not MY computer, it belongs to my roommates who have neither the time nor the patience to go through this exercise.
A little (perhaps necessary) info on them; they are a married couple who have raised two daughters who are now in their early twenties, and all the above mentioned parties have had active access to this computer. Here's the information on the computer system; It is an HP Compaq dc 5000 MT, and it has what appears to be an official Microsoft sticker on the top of the case. I say 'appears' because the sticker does have the hologram, as well as the security band running through it and the rest of the sticker vertically. It says "Windows XP Professional 1-2 CPU, and under that it simply says HP. There is quite a bit more on the sticker, including the product key, which by the way is NOT the product key listed in the registry. I have NOT tried to change this registry value.
If I right click on My Computer
and click on Properties,
I get the following:
If I click on Support
, I get the following:
This is more than a little disturbing for several reasons, as you can imagine.
Now for the rest of the story.
I'm fairly certain that I won't be able to just change the Product Key
to the one on the COA sticker on the computer case, but should I try? On the Microsoft site to change your Product Key: http://www.microsoft.com/genuine/selfhelp/...5a-8f466c570fbc
they do collect quite a bit of information about your system, and if changing to the Product Key on the COA doesn't work, they might feel that I am being less than honest if I then try my other option.
My other option:
I do have an official XP Pro disk and Product Key from an old computer of mine that died Can I use that disk/Product Key to repair and validate the Windows on this computer? There is important information on this computer and very little room to have another copy of Windows installed, and at this time $149 is just not an option.
Which brings me to my last option:
Live with things the way they are. (Definitely not my favorite)
Am I SOL, or is there hope?
I apologize for being so long winded, your help would be appreciated.