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Looking for help removing malware / running Combofix


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4 replies to this topic

#1 No. Virginia

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Posted 01 April 2010 - 02:43 PM

My computer seems to be infected with the "Google Redirect Virus." Still infected after running HitMan Pro 3.5, StopZilla and Spyware Doctor. Heard about Combofix and was told I needed a "Helper." Where do I find a helper?

Edited by No. Virginia, 01 April 2010 - 02:53 PM.


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#2 Budapest

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Posted 01 April 2010 - 05:10 PM

Start here:

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 No. Virginia

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Posted 01 April 2010 - 06:45 PM

I'm trying to assemble the data and reports necessary to get help analyzing a malware issue on my computer. Have been following the guidelines, but when I run GMER (again, following the deselect instructions in the guide) it takes several hours to scan and eventually completely locks up the computer so that I need to pull the plug to reboot. What am I doing wrong? :thumbsup:

Edited by No. Virginia, 01 April 2010 - 06:47 PM.


#4 Orange Blossom

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Posted 01 April 2010 - 07:33 PM

Hello,

GMER can sometimes be ornery. Don't worry about that log. If you can create the DDS logs go ahead and post a new topic. Please be sure to include a description of your computer issues and describe what happened when you tried to run GMER.

If you are unable to create the DDS logs, please post back to this topic and you will receive additional instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 Orange Blossom

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Posted 01 April 2010 - 09:05 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/306519/infected-with-redirect-and-possibly-other-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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