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Win7 and HijackThis - slowness from spyware? What can it be?


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#1 oioi

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Posted 01 April 2010 - 01:19 PM

Hi, I don't know if I have spyware but I'm experiencing awful slowness and figured it was worth a shot to investigate.

Most of this stuff is okay to me so I'd be confused... but maybe an unknown app is impacting it?

TIA!

Edit:
Log's removed per OP request - thcbytes

Edited by thcbytes, 09 April 2010 - 01:58 PM.


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#2 oioi

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Posted 01 April 2010 - 05:24 PM

Hi, just wondering if anyone has spotted anything abnormal with this setup.

If it looks fine, please let me know as well... maybe I should just do a clean reinstall sad.gif

Thanks in advance.

p.s. thank you elise025 for moving the thread and apologies for that smile.gif

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Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our MRT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the MRT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

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Edited by Orange Blossom, 01 April 2010 - 07:45 PM.


#3 Casey_boy

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Posted 05 April 2010 - 12:01 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Casey

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#4 oioi

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Posted 07 April 2010 - 08:41 AM

Actually can you just delete this post?

The situation is identical to what I posted on April 1st. Slowness and the HijackThis logs are the same.

If we're not able to resolve it, maybe there's nothing wrong. If that's the case, please delete this thread.

Thanks.

#5 Casey_boy

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Posted 07 April 2010 - 08:58 AM

Hi,

I can't tell you if there is anything wrong with your log - but if you follow the instructions in my above post and post the other logs too; then I will get someone to come have a look for you. However, if you're sure you want this topic closed then let me know.

Casey

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#6 oioi

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Posted 08 April 2010 - 07:02 PM

I'd rather it be deleted and not closed.

I don't think there's anything wrong. I think it was a legitimate website I was using on Chrome that kept spawning additional processes.

Thanks anyway.

#7 thcbytes

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Posted 09 April 2010 - 01:59 PM

Since this topic appears to be resolved, I will now close it. All personal log info removed per OP request.
If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

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