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Problems on Internet connection


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10 replies to this topic

#1 Trebor Fireclaws

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Posted 01 April 2010 - 09:44 AM

Hi to all of you and thank's for your precious time.

I work in my free time as a IT technician and a computer with windows Vista of a customer has this problem.

First of all: Internet connection is provided by an Internet Key.

Windows mail works perfectly
Team Viewer 5 works (I remotly assist the customer)
Filezilla works (I transferred file on the computer with it)
Firefox 3.6.2 and IE8 NOT work.

I tried the procedure to fix the winsock 'cause I think that was the problem, but after reboot the same remains.
I thought running Combofix, but before I'm asking if someone has other ideas.

(Sorry for my English)

Thanks :D

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#2 Broni

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Posted 01 April 2010 - 11:38 AM

What AV program and firewall do you use?

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#3 keyboardNinja

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Posted 01 April 2010 - 12:50 PM

ComboFix usage, Questions, Help? - Look here

Unlike what many people think, Combofix is not a fix-all program that's just "run and done". It is a highly specialized tool that should only be used under the supervision of an expert. It's not an "everyday use", clean-all program.

Combofix is not the first place to turn whenever you encounter a computer problem...it is a last resort for severe malware infections.

Troubleshoot internet connection problems in Vista

Try disabling your firewall and antivirus program(s). One or both may be blocking your browsers from connecting to the internet.

Open a command prompt (cmd) and type in:

ping www.google.com

If you get a reply, it means you have access to the internet. If the ping times out, you likely have no internet access (could be caused by AV/firewall programs...see above).
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#4 Trebor Fireclaws

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Posted 01 April 2010 - 06:16 PM

Thank's keyboardNinja

I forgot to say that..
I already ping google.com and the DNS system resolve the name and I get answer from the remote server.
The problem is really that all the other services for the web work except for the internet surfing.

Any other idea 'bout that?

#5 Broni

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Posted 01 April 2010 - 07:49 PM

What AV program and firewall do you use?


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#6 Trebor Fireclaws

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Posted 02 April 2010 - 01:37 AM

AVG 8.5 and Windows firewall

#7 Broni

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Posted 02 April 2010 - 01:41 AM

Uninstall AVG, using AVG Remover: http://www.avg.com/us-en/download-tools and see, if it'll help.

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#8 Trebor Fireclaws

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Posted 02 April 2010 - 02:31 AM

I'll try and see what happens. ;)

#9 Trebor Fireclaws

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Posted 13 April 2010 - 01:13 PM

Hi guys,
then I've fixed it.
Effectively removed AVG free, installed Avast and than all worked like a charm ;)
Thank for the help!
I think that the thread can be closed or set as solved. Dunno..

#10 keyboardNinja

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Posted 13 April 2010 - 02:19 PM

Good to hear your problems are solved. :huh:

AVG has caused more than a few headaches on this forum and others...that's why I recommend Avast so much. It's just plain better.

You're welcome! :huh:

No, it is not necessary to close the thread. Just having a final post notifying the people helping you that your problem is solved is enough (exactly what you did). :huh:
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#11 Broni

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Posted 13 April 2010 - 08:03 PM

Nice job :huh:

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