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explorer.exe keeps crashing


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#1 I love You

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Posted 01 April 2010 - 09:08 AM

Hi everybody!

My computer works perfectly fine but most of the time I try to turn off the computer, (Start menu > Turn Off Computer), it would give me an error that explorer.exe had crashed instead of the window to ask if you wanted to standby, turn off or restart.
I would then click "Send error report' or 'Don't send' and I would have to click turn off again (Start menu > Turn Off Computer > Shut Down).

This is what I get:
Posted Image

It says in the details:
The following files would be included in the error report:
C:\DOCUME~1\TONYLA~1\LOCALS~1\Temp\4230_appcompat.txt


Unfortunately, the file disappeared (temp) and I was unable to see what was inside.
Once I get my hands on it, I'll post it here.

Thank you for helping :D

Edited by I love You, 01 April 2010 - 09:09 AM.


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#2 hamluis

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Posted 01 April 2010 - 10:32 AM

Hi :thumbsup:.

Let's try...

BlueScreenView - http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click on BlueScreenView.exe file to run the program.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

You might also read How To Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/. This may not apply to your particular situation right now, but it's useful knowledge for making it easier to troubleshoot some system problems.

Louis

#3 I love You

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Posted 01 April 2010 - 06:57 PM

Thank you so much for the quick reply and for the help.

Nothing popped up for the BlueScreenView.

Posted Image


By the way, I'm not sure but I'll add this detail in:
Last time explorer crashed, I opened task manager and 'Sysfader' was not responding.
I did a bit of research and disabled it the fading effects.

Posted Image

Now, when explorer.exe crashes, 'Sysfader' doesn't pop up in task manager so I think I resolved that issue :thumbsup:
But it still crashes, so I think something else is causing it.

#4 hamluis

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Posted 01 April 2010 - 07:10 PM

Thanks :thumbsup:.

OK, let's take a look in Event Viewer.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Focus only on errors listed today...no information items or warnings. You can see the detail for any line item by double-clicking on said line item in Event Viewer.

About Appcompat.txt References

Louis

Edited by hamluis, 01 April 2010 - 07:12 PM.


#5 I love You

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Posted 01 April 2010 - 07:45 PM

These were the errors I got today: (I checked the previous ones and most of the were the same due to application error :thumbsup: )

Posted Image

#6 hamluis

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Posted 01 April 2010 - 08:17 PM

Hmm...I don't see anything useful/enlightening with those errors.

I would make sure that XP is current with critical updates...and then run the sfc /scannow command or do a repair install.

It's difficult to troubleshoot when there really is no evidence of anything out of the ordinary.

Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029

Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm

Windows XP Shutdown Troubleshooter - http://aumha.org/win5/a/shtdwnxp.php

Louis

#7 I love You

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Posted 02 April 2010 - 09:46 PM

So far, no crashes.
Wonder why it suddenly stopped :thumbsup:

Anyway, if I do get a crash, I'll reply again.

Thanks Louis for your help and time!

#8 I love You

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Posted 03 April 2010 - 01:50 AM

Another crash today, I saved the '8702_appcompat'. I have attached it to this topic. I hope I'm doing this right :thumbsup:

This was the content:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
	<MATCHING_FILE NAME="advapi32.dll" SIZE="617472" CHECKSUM="0xA0887D0D" BIN_FILE_VERSION="5.1.2600.5755" BIN_PRODUCT_VERSION="5.1.2600.5755" PRODUCT_VERSION="5.1.2600.5755" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA5BB8" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5755" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5755" LINK_DATE="02/09/2009 12:10:48" UPTO_LINK_DATE="02/09/2009 12:10:48" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="gdi32.dll" SIZE="286720" CHECKSUM="0x98314A3F" BIN_FILE_VERSION="5.1.2600.5698" BIN_PRODUCT_VERSION="5.1.2600.5698" PRODUCT_VERSION="5.1.2600.5698" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5698 (xpsp_sp3_gdr.081022-1932)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4CE95" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5698" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5698" LINK_DATE="10/23/2008 12:36:14" UPTO_LINK_DATE="10/23/2008 12:36:14" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="ntdll.dll" SIZE="714752" CHECKSUM="0xC695BA95" BIN_FILE_VERSION="5.1.2600.5755" BIN_PRODUCT_VERSION="5.1.2600.5755" PRODUCT_VERSION="5.1.2600.5755" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBC674" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5755" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5755" LINK_DATE="02/09/2009 12:10:48" UPTO_LINK_DATE="02/09/2009 12:10:48" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="ole32.dll" SIZE="1287168" CHECKSUM="0xB764FEEA" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2108)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x14744B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:57" UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="oleaut32.dll" SIZE="551936" CHECKSUM="0xE8E0E87" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.5512" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D4E3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:58" UPTO_LINK_DATE="04/14/2008 00:10:58" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="shell32.dll" SIZE="8461312" CHECKSUM="0x229B7DE8" BIN_FILE_VERSION="6.0.2900.5622" BIN_PRODUCT_VERSION="6.0.2900.5622" PRODUCT_VERSION="6.00.2900.5622" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.5622 (xpsp_sp3_gdr.080617-1319)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x812125" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.5622" UPTO_BIN_PRODUCT_VERSION="6.0.2900.5622" LINK_DATE="06/17/2008 19:02:17" UPTO_LINK_DATE="06/17/2008 19:02:17" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="user32.dll" SIZE="578560" CHECKSUM="0x6280E825" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8FC76" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:07" UPTO_LINK_DATE="04/14/2008 00:11:07" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="wininet.dll" SIZE="916480" CHECKSUM="0xCE9C66C7" BIN_FILE_VERSION="8.0.6001.18904" BIN_PRODUCT_VERSION="8.0.6001.18904" PRODUCT_VERSION="8.00.6001.18904" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet Explorer" FILE_VERSION="8.00.6001.18904 (longhorn_ie8_gdr.100222-1700)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE9EC0" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="8.0.6001.18904" UPTO_BIN_PRODUCT_VERSION="8.0.6001.18904" LINK_DATE="02/25/2010 06:24:37" UPTO_LINK_DATE="02/25/2010 06:24:37" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

Could it be the remnants of ubuntu when I installed and then uninstalled it?

Attached Files


Edited by I love You, 03 April 2010 - 02:00 AM.


#9 hamluis

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Posted 03 April 2010 - 08:27 AM

Well...from what I see, XP SP3_gdr may be an illegal version of XP, available freely on the the torrent path.

That happens to be the version cited in your displayed message content.

That could explain your problems, if using an install acquired by torrent or bought from someone who created a CD from such.

Louis

#10 I love You

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Posted 04 April 2010 - 01:04 AM

Problem solved.
Seems that explorer.exe was corrupted so I had to do sfc /scannow as suggested.

Thanks Louis!!

#11 hamluis

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Posted 04 April 2010 - 10:14 AM

Glad you resolved it, happy computing :thumbsup:.

Louis




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