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Pls Help!!! Error on C:\ document\ local settings\TEMP\


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#1 Heartless_wilhelmina

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Posted 01 April 2010 - 08:27 AM

Help! I would really really appreciate it if someone can help me even just explaining to me this error I keep getting recently...Whenever I get this error the pc will restart then will create a log report saying it has recovered from a serious problem. and its always this problem in Temp folder:

C:\Documents and Settings\EllenCurl\Local Settings\Temp\wer5c2b.dir00\mini033010-03.dmp (sometimes its -04) and

C:\Documents and Settings\EllenCurl\Local Settings\Temp\wer5c2b.dir00\sysdata.xml

it doesn't happen when using a particular program, whether using the internet or a program like sims 2 it will restart and log this problem. sometimes it does this restarting a couple of times a day and I don't know if its harming the PC and I don't know what to do or what this error is all about. Our operating system is Windows xp service pack 2

Hope someone can help

Thanks

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#2 Barilla

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Posted 01 April 2010 - 08:46 AM

Hi,

and welcome to BleepingComputer

It's impossible to know whats wrong when we don't see whats inside the logs.
Could you please copy the content in the file and post it?

You can read more about those dumps here:
http://support.microsoft.com/kb/315263

/Barilla

BTW, you should consider to update you operating system with service pack 3

#3 hamluis

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Posted 01 April 2010 - 08:50 AM

Hi :thumbsup:.

WER...stands for Windows Error Reporting and .dmp files are the reports generated whenever Windows encounters what is known as a STOP error or BSOD.

Such happens when serious things go wrong with Windows functioning and these two items above are attempts by Windows to provide detail on what needs to be addressed and what happened.

First thing I suggest is Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/, if not done already.

Secondly...download/install BlueScreenView - http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click on BlueScreenView.exe file to run the program.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

#4 Heartless_wilhelmina

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Posted 01 April 2010 - 09:12 AM

Thanks. Ill post the whole log next time it happens :thumbsup:

#5 Heartless_wilhelmina

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Posted 01 April 2010 - 09:22 AM

Thank you for the information. I ll try everything you posted. :thumbsup:

#6 Heartless_wilhelmina

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Posted 01 April 2010 - 09:36 AM

here is the BSOD.Txt :thumbsup:

==================================================
Dump File : Mini040110-01.dmp
Crash Time : 4/1/2010 7:24:38 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000006
Parameter 2 : 0xbf9f4db4
Parameter 3 : 0xf47994b0
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+20db4
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 71.84
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 71.84
Company : NVIDIA Corporation
File Version : 6.14.10.7184
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini040110-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini033110-03.dmp
Crash Time : 3/31/2010 12:20:43 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0201854
Parameter 2 : 0xc000000e
Parameter 3 : 0x80615257
Parameter 4 : 0x0204c860
Caused By Driver : hal.dll
Caused By Address : hal.dll+2298
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2562 (xpsp.040919-1030)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini033110-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini033110-02.dmp
Crash Time : 3/31/2010 12:08:01 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0201854
Parameter 2 : 0xc000000e
Parameter 3 : 0x80615257
Parameter 4 : 0x0ff06860
Caused By Driver : hal.dll
Caused By Address : hal.dll+2298
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2562 (xpsp.040919-1030)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini033110-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini033110-01.dmp
Crash Time : 3/31/2010 12:06:26 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc02016f0
Parameter 2 : 0xc000000e
Parameter 3 : 0x805bc4b7
Parameter 4 : 0x05614860
Caused By Driver : hal.dll
Caused By Address : hal.dll+2298
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2562 (xpsp.040919-1030)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini033110-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini033010-05.dmp
Crash Time : 3/30/2010 11:54:59 PM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000000e
Parameter 2 : 0xc000000e
Parameter 3 : 0x00000000
Parameter 4 : 0x13dcb000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5c71e
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3014 (xpsp.061012-0254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini033010-05.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini033010-04.dmp
Crash Time : 3/30/2010 11:11:48 PM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000000e
Parameter 2 : 0xc000000e
Parameter 3 : 0x00000001
Parameter 4 : 0x08230000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5c71e
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3014 (xpsp.061012-0254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini033010-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini033010-03.dmp
Crash Time : 3/30/2010 4:31:54 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc03e4634
Parameter 2 : 0xc000000e
Parameter 3 : 0xf918dca8
Parameter 4 : 0x05347860
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+fca8
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini033010-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini033010-02.dmp
Crash Time : 3/30/2010 4:18:53 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc02016f0
Parameter 2 : 0xc000000e
Parameter 3 : 0x805bc4b7
Parameter 4 : 0x0eacd860
Caused By Driver : hal.dll
Caused By Address : hal.dll+2298
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2562 (xpsp.040919-1030)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini033010-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini033010-01.dmp
Crash Time : 3/30/2010 4:08:54 AM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000000e
Parameter 2 : 0xc000000e
Parameter 3 : 0x00000001
Parameter 4 : 0x0bf8e000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5c71e
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3014 (xpsp.061012-0254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini033010-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032910-01.dmp
Crash Time : 3/29/2010 10:19:05 PM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000000e
Parameter 2 : 0xc000000e
Parameter 3 : 0x00000000
Parameter 4 : 0x117c7000
Caused By Driver : Mup.sys
Caused By Address : Mup.sys+6000
File Description : Multiple UNC Provider driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2756 (xpsp.050908-1543)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini032910-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032810-03.dmp
Crash Time : 3/28/2010 10:25:53 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0201854
Parameter 2 : 0xc000000e
Parameter 3 : 0x80615257
Parameter 4 : 0x050a2860
Caused By Driver : hal.dll
Caused By Address : hal.dll+2298
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2562 (xpsp.040919-1030)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini032810-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032810-02.dmp
Crash Time : 3/28/2010 5:09:27 AM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000000e
Parameter 2 : 0xc000000e
Parameter 3 : 0x00000001
Parameter 4 : 0x17be3000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5c71e
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3014 (xpsp.061012-0254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini032810-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032810-01.dmp
Crash Time : 3/28/2010 3:24:32 AM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000000e
Parameter 2 : 0xc000000e
Parameter 3 : 0x00000001
Parameter 4 : 0x10847000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5c71e
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3014 (xpsp.061012-0254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini032810-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032610-01.dmp
Crash Time : 3/26/2010 6:58:10 PM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000000e
Parameter 2 : 0xc000000e
Parameter 3 : 0x00000000
Parameter 4 : 0x072cf000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5c71e
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3014 (xpsp.061012-0254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini032610-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032410-01.dmp
Crash Time : 3/24/2010 4:58:36 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc03e49d8
Parameter 2 : 0xc000000e
Parameter 3 : 0xf9276000
Parameter 4 : 0x01547860
Caused By Driver : MountMgr.sys
Caused By Address : MountMgr.sys+5000
File Description : Mount Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini032410-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032310-01.dmp
Crash Time : 3/23/2010 12:49:41 AM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000000e
Parameter 2 : 0xc000000e
Parameter 3 : 0x00000001
Parameter 4 : 0x0c933000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5c71e
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3014 (xpsp.061012-0254)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS.0\minidump\Mini032310-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

#7 hamluis

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Posted 01 April 2010 - 10:45 AM

Thanks :thumbsup:. Following are standard explanations of your errors noted:

0x00000077: KERNEL_STACK_INPAGE_ERROR
A page of kernel data requested from the pagefile could not be found or read into memory. This message also can indicate disk hardware failure, disk data corruption, or possible virus infection.

0x0000007A: KERNEL_DATA_INPAGE_ERROR
A page of kernel data was not found in the pagefile and could not be read into memory. This might be due to incompatible disk or controller drivers, firmware, or hardware.

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

OK...let's try uninstalling your video drivers (using Device Manager)...and then reinstalling them.

System manufacturer and model?

If you have an actual physical video card installed (rather than onboard), then manufacturer and model? If system is name brand (Dell, HP, etc.), then ignore this unless you know that someone replaced the original equipment.

Louis

#8 hamluis

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Posted 01 April 2010 - 12:12 PM

Heartless...when you want to reply or post....just click the Add Reply button, there's usually no need to quote the person you are responding to. I deleted your previous posting efforts where all that was reflected was the quote from a previous post :thumbsup:.

Louis

#9 Heartless_wilhelmina

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Posted 01 April 2010 - 12:12 PM

is this the video card? NVIDIA GeForce4 MX440-8X...this is where our monitor is attached

thanks :thumbsup:

#10 Heartless_wilhelmina

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Posted 01 April 2010 - 12:14 PM

ok sorry

#11 hamluis

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Posted 01 April 2010 - 12:53 PM

NVIDIA GeForce4 MX440-8X is the vehicle for providing graphics to your system.

Technically, that's the chip designation and you could either have a system where the graphics come as part of the motherboard (known as onboard graphics, chip is part of the motherboard) or you could have a physical card with that graphics chip.

In Device Manager, it will appear under Display Adapters. If you double-click on the chip listed, you will see various tabs...the Driver tab will have a button on it marked Uninstall. Click that to uninstall the video driver package, then OK.

To reinstall the video drivers, you either use your Drivers CD which came with the system/motherboard...or you can download from the system/motherboard manufacturer's website.

If you tell me the system manufacturer and model (e.g., eMachines T1234), then I can just provide the link to the correct drivers.

Louis

#12 keyboardNinja

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Posted 01 April 2010 - 12:57 PM

Here is the link to the XP drivers for that model graphics card (NVIDIA GeForce4 MX440-8X):

http://www.nvidia.com/object/winxp_2k_93.71_2.html

Follow Louis's instructions on uninstalling the driver, then download and install the one from that link.

Edited by keyboardNinja, 01 April 2010 - 12:58 PM.

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#13 HildeIII

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Posted 02 April 2010 - 05:26 PM

To reinstall the video drivers, you either use your Drivers CD which came with the system/motherboard...or you can download from the system/motherboard manufacturer's website.

If you tell me the system manufacturer and model (e.g., eMachines T1234), then I can just provide the link to the correct drivers.
Louis


Heh, I need a LAN driver or motherboard driver for Emachine T3095. Do you know where I can get the softwear?

#14 hamluis

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Posted 02 April 2010 - 05:54 PM

To Hilde III: Please do not hijack this person's thread. You've already done so once...this is not very courteous behavior.

If you check http://www.bleepingcomputer.com/forums/t/306677/found-new-hardware-wizard-doesnt-do-anything/, you will see an answer.

Apologies to OP.

Louis

Edited by hamluis, 02 April 2010 - 05:55 PM.


#15 HildeIII

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Posted 03 April 2010 - 12:08 PM

To Hilde III: Please do not hijack this person's thread. You've already done so once...this is not very courteous behavior.

If you check http://www.bleepingcomputer.com/forums/t/306677/found-new-hardware-wizard-doesnt-do-anything/, you will see an answer.

Apologies to OP.

Louis


Sorry wasn't aware that I was hijacking.




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