Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Slow PC and startup problems


  • This topic is locked This topic is locked
5 replies to this topic

#1 Vish23

Vish23

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:18 PM

Posted 01 April 2010 - 03:34 AM

Hey,

About a week ago, I noticed quite suddenly in fact, that windows explorer was not starting normally when the computer started. I opened task manager and it showed explorer.exe already running. One of my friends suggested to try and end rundll.exe and when I did that my taskbar and icons appeared immediately.
Also, the PC has been very slow lately and also freezing every now and then. I ran TrendMicro virus scanner, AVG free and also Spyware Doctor and found nothing much. I finally decided to download HijackThis and post a log file here. The log file generated has been attached.

Attached Files



BC AdBot (Login to Remove)

 


#2 syler

syler

  • Malware Response Team
  • 8,150 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Warrington, UK
  • Local time:05:18 AM

Posted 05 April 2010 - 07:37 AM

Hello and and Welcome to Bleepingcomputer

Please note we are very busy, so if I don't hear from you within 5 days the topic will be closed, If you have since resolved
your issues I would appreciate if you would let me no so I can close this topic.



I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Trend Micro or AVG9.


  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<info.txt (<


  1. Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  2. Disconnect from the Internet and close all running programs, as this process may crash your computer.
  3. Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  4. Double click on Gmer to run it.
  5. Allow the gmer.sys driver to load if asked.
  6. You may see a rootkit warning window, If you do, click No.
  7. Untick the following boxes on the right side of the Gmer screen.
    Sections
    IAT/EAT
    Files
    Show All
  8. Click on and wait for the scan to finish.
  9. If you see a rootkit warning window, click OK.
  10. Push and save the logfile to your desktop.
  11. Copy and Paste the contents of that file in your next post.



Then please post back here with the following:
  • log.txt
  • info.txt
  • Gmer log

Thanks

unite.jpg


#3 Vish23

Vish23
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:18 PM

Posted 09 April 2010 - 08:20 PM

Hey please do not delete this I will be doing this ASAP (gimme a few hours).

#4 Vish23

Vish23
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:18 PM

Posted 09 April 2010 - 08:46 PM

Attached are the files you requested.

Attached Files

  • Attached File  info.txt   27.02KB   7 downloads
  • Attached File  log.txt   36.48KB   8 downloads
  • Attached File  gmer.log   3.04KB   7 downloads


#5 syler

syler

  • Malware Response Team
  • 8,150 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Warrington, UK
  • Local time:05:18 AM

Posted 10 April 2010 - 11:02 AM

Hi Vish23,

When reply with the logs please don't attach them, copy and paste then instead.


Please download Malwarebytes' Anti-Malware from Here

Note: If you already have Malwarebytes' Anti-Malware, just update then run it.
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan (the scan may take some time to finish, so please be patient).
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply .
Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.



Download and Run MBR Rootkit Scan
  • Please download MBR Rootkit Detector and save it on your desktop.
  • Go to Start >> Run then copy and paste the following line into the run box
    "%userprofile%\desktop\mbr.exe" -t

  • Select Run when you recieve a Security Warning
  • The process is automatic, a black DOS window will appear and disappear suddenly. This is normal.
  • A log file will the be created on your desktop where you ran mbr.exe
  • Copy and paste the contents of mbr.log on your next reply.


Then please post back here with the following logs:
  • MBAM log
  • mbr.log

Thanks

unite.jpg


#6 syler

syler

  • Malware Response Team
  • 8,150 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Warrington, UK
  • Local time:05:18 AM

Posted 15 April 2010 - 05:54 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

unite.jpg





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users