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Hidden system Files and folders not showing


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6 replies to this topic

#1 anqua99

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Posted 01 April 2010 - 02:18 AM

tried everything on the internet and elsewhere. i tried out 7 different anti virus programs and spyware removal programs. i also tried to find out the file causing the files not to show up. no luck. i am definitely not a rookie with things like this but i've not been able to remove the thing causing it. My hijackthis log shows nothing, spybot search and destroy shows nothing... my start ups are clean and maintain my computer very well. this happened after a virus was downloaded from a connected nokia phone or other ways. i dont know how. my family used it and it turned out to be like this. Plz help.

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#2 Barilla

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Posted 01 April 2010 - 02:52 AM

Hi

and welcome to Bleepingcomputer

As you are telling us you're not a rookie I supposed you have tried this

Click Start, open My Computer, select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.

Otherwise, give it a try.

/Barilla

#3 anqua99

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Posted 01 April 2010 - 03:24 AM

Yes, I'm not a rookie and i did that all the time after trying a lot of anti-virus scans and anti-malware scans :thumbsup:

#4 hamluis

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Posted 01 April 2010 - 08:25 AM

<<this happened after a virus was downloaded from a connected nokia phone or other ways.>>

Is this a known fact...or is this simply "it has to be a virus" guessing?

Please provide more detail on this assertion.

Louis

#5 anqua99

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Posted 01 April 2010 - 11:51 PM

i Have no clue wat it is. I dont really find any suspicious ogjects anywhere on the pc.
i can say that cos i also have win 7(64 bit) installed and it shows all hidden files and folders while xp doesnt. i checked system 32, c:/ and many other processes. i've been working on my comp from almost a month.

i cant really say wat it is so i cant really say if this is cos of the internet or the phones. also a samsung phone connects as well.

now the point is i've tried scanning from windows 7 and xp(32 bit) each wid different anti-virus depending on 32 bit or 64 bit :thumbsup:

nothing i do works to get the system hidden files back on
the other hidden files(not system hidden files) are showing btw on xp.


any more info needed?



Thanx for ur early reply btw...

#6 Broni

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Posted 02 April 2010 - 12:14 AM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#7 Orange Blossom

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Posted 02 April 2010 - 10:50 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/306600/system-hidden-files-and-folders-not-shown/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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