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71 infections say Stop Zilla!!!!


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10 replies to this topic

#1 SandyBeach

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Posted 31 March 2010 - 03:46 PM

Hi I am a computer novice, I think my computer is infected, OS is Vista home premium, I use Avira home and run MBAM, I thought I had a rootkit issue but nothing seems to remove it so I downloaded stopzilla and several others to try and locate the issue, StopZilla show 71 issues some I know are okay, such as Sony Ericsson PC Suite, but other I cannot locate even if I unhide hidden files via the control panel, StopZilla says I have Vundo, Antimalware, Gen trojan and inset 2000 to name a few, but I am wary of false positives and I can't find the files to delete them.

Is their a definitive program I can run once and for all confirm whether my machine is infected.

Please help.

One other issue I have is that I regularly lose internet connection but my laptop does not and has a much better connection speed, despite using the same wireless internet , don't know if this is significant

Many thanks

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#2 boopme

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Posted 31 March 2010 - 08:23 PM

Hello,please start here

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 SandyBeach

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Posted 01 April 2010 - 05:30 AM

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

01/04/2010 08:53:59
mbam-log-2010-04-01 (08-53-59).txt

Scan type: Quick scan
Objects scanned: 106876
Time elapsed: 9 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\system32\Drivers\qmugfahv.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

This is the rootkit infection I found which seems to have started my problems as although I can delete it, it keeps returning.
Anyhow now going to continue with instructions and will feedback shortly
Again many thanks

#4 SandyBeach

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Posted 01 April 2010 - 06:38 AM

Hi, again,

As requesterd below please see attached Super Antispyware log, hope this helps you help me!!!!

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/01/2010 at 12:30 PM

Application Version : 4.35.1000

Core Rules Database Version : 4744
Trace Rules Database Version: 2568

Scan type : Complete Scan
Total Scan Time : 00:41:29

Memory items scanned : 329
Memory threats detected : 0
Registry items scanned : 8692
Registry threats detected : 0
File items scanned : 34127
File threats detected : 11

Trojan.Agent/Gen
C:\PROGRAM FILES\COMMON FILES\ADOBE\ARM\1.0\ADOBEARM.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE12\GROOVEMONITOR.EXE
C:\PROGRAM FILES\PRIVACY MANTRA 2.05\PRIVACYMANTRA .EXE
C:\PROGRAM FILES\PRIVACY MANTRA 2.05\PRIVACYMANTRA .EXE
C:\PROGRAM FILES\PRIVACY MANTRA 2.05\PRIVACYMANTRA.EXE
C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\PRIVACY MANTRA 2.05\PRIVACY MANTRA.LNK

Adware.Tracking Cookie
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@ad.yieldmanager[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@ad.yieldmanager[2].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@content.yieldmanager[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@zedo[2].txt

Trojan.RootKit/Gen
C:\WINDOWS\SYSTEM32\DRIVERS\QMUGFAHV.SYS

#5 SandyBeach

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Posted 01 April 2010 - 09:48 AM

Just to add I have re scanned with above and the rootkit has returned.

#6 boopme

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Posted 01 April 2010 - 10:34 AM

Let's do a rootkit scan.
Before performing a Anti rootkit scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.

Disconnect from the Internet or physically unplug you Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 SandyBeach

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Posted 01 April 2010 - 02:31 PM

Hi, the gmer scan keeps crashing my computer at different points of the scan, with different locations selected from the options on the right. my machine reboots and I get a "disk boot failure message". I have to enter and exit the bios to bypass this message simply to reboot at all. Running the scan in safe mode has the same result.
Mt machine has two 500g hard drives that are linked and show as one drive, (not my choice - factory settings) and when the machine does try to reboot without entering the bios the raid disk is showing at not bootable.

one entry on the scan always appears before it crashes however

Type - Service
Name - (**hidden**)
Value - [BOOT] qmugfahv

above is in red

This also appears on the scan that is cancelled when gmer is first started.

The third line of the scan also shows the following entry

Type - ?
Name - System32\drivers\qmugfahv.sys
Value - Adevice attached to the system is not functioning !

This text is in black.

Don't know if this helps,

any ideas, or do I need to keep trying gmer until it finishes the scan, if ever. I do have a couple of screenshots of the above but I don't know how to attach them

Many thanks again

#8 boopme

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Posted 01 April 2010 - 03:00 PM

Ok, that looks like the troublemaker.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9. Not Here.
Skip running GMer log And post what you just posted here.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 SandyBeach

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Posted 05 April 2010 - 01:00 PM

Hi just wanted to let you know that the DDS tool flashes up the text box, but then does nothing, in order to follow the steps 6-9 do I have to disable anything other than the defrogger?

Many thanks

#10 boopme

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Posted 05 April 2010 - 03:07 PM

Try this first ,it may be easier.

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Orange Blossom

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Posted 12 April 2010 - 07:37 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/309106/rsit-log/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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